TransUnion’s business solutions are getting a fresh start this week with a new look. The global information and insights company has rebranded its...

This blog post is co-written with Bruno Mateus, Jonathan Diedrich and Crispim Tribuna at Talkdesk. Contact centers are using artificial intelligence (AI) and natural...

The Stevie® Awards recognize America’s Preferred Home Warranty (APHW) as a finalist for their 2023 annual banquet coming up in March. ...

This post was co-authored with Mark Lott, Distinguished Technical Architect, Salesforce, Inc. Enterprises that operate globally are experiencing challenges sourcing customer support professionals with...

Banks and credit unions will invest in their customer and member engagement offerings in 2023 as more clients desire relationship banking. Financial institutions (FIs)...

If you operate in a country with multiple official languages or across multiple regions, your audio files can contain different languages. Participants may be...

The Banking and Financial Services industry continues to evolve, following the recovery from the Covid pandemic. The pandemic encouraged the increased adoption of digital...

Over the last 5 years, artificial intelligence (AI) and machine learning (ML) have evolved from a niche activity to a rapidly growing mainstream endeavor....

A recent satisfaction study by J.D. Power for U.S. retail banks found that banks have struggled to deliver on customer expectations for personalization and...

As financial institutions worldwide battle the headwinds of tighter monetary policy and slowing economic growth, they are having to do so in an environment...

AWS re:Invent season is upon us again! Just a few days to go until re:Invent takes place for the 11th year in Las Vegas,...

The rise of artificial intelligence technologies enables organizations to adopt and improve self-service capabilities in contact center operations to create a more proactive, timely,...