As a contact center agent, would you rather focus on having productive customer conversations or get distracted by having to look up customer information...
Customers expect quick and efficient service from businesses in today’s fast-paced world. But providing excellent customer service can be significantly challenging when the volume...
Conversational AI platform company Kore.ai announced a strategic partnership with IT solutions provider Mphasis. The partnership will enable Mphasis to help its enterprise...
MUMBAI, INDIA, May 26, 2023 - (ACN Newswire) - In today's hyper-competitive business landscape, providing a seamless and captivating customer experience is no longer a differentiator but a...
With a recent AI breakthrough captivating the world's attention, the momentum of the AI market penetration shows no signs of slowing down and steadily...
“ChatGPT lowers the bar for people using AI,” Charles Morris, Chief Data Scientist for Financial Services at Microsoft, recently said during a Banking Transformed
podcast....
Terms like “client obsessed” and “client-centric” get thrown around a lot these days. At Kraken, these are more than just buzzwords.
Since launching over 11...
Evolving customer preferences and the emergence of digital disruptors are rapidly changing the banking landscape. As banks evolve from a banking as a product...
This post was co-written with Tony Momenpour and Drew Clark from KYTC. Government departments and businesses operate contact centers to connect with their communities,...
It’s 2023, and technologies like machine learning, robotic process automation, natural language processing and artificial intelligence are fast becoming ubiquitous in both customer-facing and...
