Banks and credit unions will invest in their customer and member engagement offerings in 2023 as more clients desire relationship banking. Financial institutions (FIs) plan to invest in digital improvements, physical branch support, contact center technology, marketing, operations and loan technology, according to the report “ENGAGE 2023: Customer Engagement in Banking: Annual Trends Report” released […]

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• Source: https://bankautomationnews.com/allposts/retail/by-the-numbers-fis-to-invest-in-digital-customer-engagement-in-2023/