Generative Data Intelligence

Tag: contact center

Expedite your Genesys Cloud Amazon Lex bot design with the Amazon Lex automated chatbot designer | Amazon Web Services

The rise of artificial intelligence (AI) has created opportunities to improve the customer experience in the contact center space. Machine learning (ML) technologies continually...

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Vonage Research Reveals 80% of APAC Customers Are Likely to Take Their Business Elsewhere Following Poor Experiences

Data highlights ways AI brings 24/7 immediacy, with automation and personalisation, for continuous engagement across diverse communications channels SINGAPORE–(BUSINESS WIRE)–Vonage, a global leader in cloud...

Driven Technologies Expands Expertise With Acquisition of ieMentor

PRESS RELEASENEW YORK, Jan. 3, 2024 /PRNewswire/ -- Driven Acquisition Inc, DBA Driven Technologies, a NY based leading cybersecurity and cloud service provider, today announced the acquisition of ieMentor,...

Driven Technologies Expands Expertise With Acquisition of ieMentor

PRESS RELEASENEW YORK, Jan. 3, 2024 /PRNewswire/ -- Driven Acquisition Inc, DBA Driven Technologies, a NY based leading cybersecurity and cloud service provider, today announced the acquisition of ieMentor,...

Innovations in AI: Transforming Contact Center Operations

Artificial intelligence (AI) is revolutionizing the capabilities and efficiency of contact center operations. From chatbots to predictive analytics, AI-driven technologies are enhancing customer...

Overcoming common contact center challenges with generative AI and Amazon SageMaker Canvas | Amazon Web Services

Great customer experience provides a competitive edge and helps create brand differentiation. As per the Forrester report, The State Of Customer Obsession, 2022, being...

Global Call Centers Strategic Business Report 2023: Market to Reach $494.7 Billion by 2030 from $314.5 Billion in 2022 – U.S. is Estimated at...

DUBLIN–(BUSINESS WIRE)–The “Call Centers – Global Strategic Business Report” has been added to ResearchAndMarkets.com’s offering. Global Call Centers Market to Reach $494.7 Billion by 2030 The...

Welcome to a New Era of Building in the Cloud with Generative AI on AWS | Amazon Web Services

We believe generative AI has the potential over time to transform virtually every customer experience we know. The number of companies launching generative AI...

AWS AI services enhanced with FM-powered capabilities | Amazon Web Services

Artificial intelligence (AI) continues to transform how we do business and serve our customers. AWS offers a range of pre-trained AI services that provide...

Elevate your self-service assistants with new generative AI features in Amazon Lex | Amazon Web Services

In this post, we talk about how generative AI is changing the conversational AI industry by providing new customer and bot builder experiences, and...

Amazon Transcribe announces a new speech foundation model-powered ASR system that expands support to over 100 languages | Amazon Web Services

Amazon Transcribe is a fully managed automatic speech recognition (ASR) service that makes it straightforward for you to add speech-to-text capabilities to your applications....

Your guide to generative AI and ML at AWS re:Invent 2023 | Amazon Web Services

Yes, the AWS re:Invent season is upon us and as always, the place to be is Las Vegas! You marked your calendars, you booked...

Implement a custom AutoML job using pre-selected algorithms in Amazon SageMaker Automatic Model Tuning | Amazon Web Services

AutoML allows you to derive rapid, general insights from your data right at the beginning of a machine learning (ML) project lifecycle. Understanding up...

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