Contact center automation tools can enable your team to swiftly tackle mundane tasks that often consume their time. This not only ramps up your...

Powered by Amazon Lex, the QnABot on AWS solution is an open-source, multi-channel, multi-language conversational chatbot. QnABot allows you to quickly deploy self-service conversational...

Share some Bitpinas love:A survey by ManageEngine found that 95% of business decision-makers in the Philippines invest in AI and ML technologies.Most of the...

Share some Bitpinas love:A survey by ManageEngine found that 95% of business decision-makers in the Philippines invest in AI and ML technologies.Most of the...

Emerging insights from a study conducted by the International Labour Organization (ILO), a branch of the United Nations, suggest that the rise of Generative...

Companies outsource their business processes for a variety of reasons. From cost reduction, increased efficiency, and access to specialized skills and knowledge to improved...

Share some Bitpinas love:The Contact Center Association of the Philippines (CCAP) is confident in achieving its target headcount in the information technology and business...

Amazon Lex is a service that allows you to quickly and easily build conversational bots (“chatbots”), virtual agents, and interactive voice response (IVR) systems...

Daon is launching a new technology, AI.X, to combat new threats posed by generative AI. AI.X will be added to Daon’s IdentityX identity...

As a contact center agent, would you rather focus on having productive customer conversations or get distracted by having to look up customer information...

Customers expect quick and efficient service from businesses in today’s fast-paced world. But providing excellent customer service can be significantly challenging when the volume...

Amazon Lex is excited to announce Test Workbench, a new bot testing solution that provides tools to simplify and automate the bot testing process....