In this post, we talk about how generative AI is changing the conversational AI industry by providing new customer and bot builder experiences, and...

Amazon Transcribe is a fully managed automatic speech recognition (ASR) service that makes it straightforward for you to add speech-to-text capabilities to your applications....

Yes, the AWS re:Invent season is upon us and as always, the place to be is Las Vegas! You marked your calendars, you booked...

AutoML allows you to derive rapid, general insights from your data right at the beginning of a machine learning (ML) project lifecycle. Understanding up...

An established financial services firm with over 140 years in business, Principal is a global investment management leader and serves more than 62 million...

Your contact center serves as the vital link between your business and your customers. Every call to your contact center is an opportunity to...

Customer support has become increasingly important, with 88% of buyers saying the experience a company provides matters as much as its products or services....

AMSTERDAM, Oct 11, 2023 - (ACN Newswire) - Designed to empower agents and delight customers, Deepdesk AIX solves major customer service challenges. New features...

iQor Will Join Leaders in Transportation to Share How AI and Machine Learning Deliver Cost-Effective CX Solutions FT. LAUDERDALE, Fla.–(BUSINESS WIRE)–#IBTTA—iQor, a managed services provider...

DÜSSELDORF, Germany & SAN FRANCISCO–(BUSINESS WIRE)–#cognigy—Cognigy, the leader in Conversational AI, has been recognized in the Gartner® Voice of the Customer report for Enterprise...

This post takes you through the most common challenges that customers face when searching internal documents, and gives you concrete guidance on how AWS...

— CEO highlights customer interest in AI-powered innovation, migration “at their pace to the cloud,” and customer experience solutions, and reports positive business performance...