Share some Bitpinas love:Subscribe to our newsletter!Editing by Nathaniel CajudayAbout 1,000 individuals have been reported to have fallen victim to an alleged investment scheme...

Share some Bitpinas love:Subscribe to our newsletter!By Michael Lance DomagasSenator Risa Hontiveros revealed in a privilege speech this Monday, November 21st, a large-scale human...

Researchers have spotted a threat actor that has managed to extort hundreds of thousands of dollars over the last few months from mostly small...

Private banks serving the ultra-rich don’t extend their services to the merely affluent – but that’s now changing, thanks to the lure of the Chinese...

Canadian software-as-a-service (SaaS) provider Coveo recently launched a solution that answers business banking customers’ questions without the use of a call center.   The...

Despite being one of the oldest vehicles for customer service, many consumers...

This post was co-written by John Heater, SVP of the Contact Center Practice at NeuraFlash. NeuraFlash is an Advanced AWS Partner with over 40 collective years of experience in the voice and automation space. With a dedicated team of conversation designers, data engineers, and AWS developers, NeuraFlash helps customers take advantage of the power of Amazon […]

The Artificial Intelligence Call Center era has begun. Call centers have long used cutting-edge technology, from call routing systems that sent consumers to the first available agents to interactive voice response (IVR) systems that millions of customers interact with today. With artificial intelligence (AI) gaining traction in the early 2000s,

Reading Time: 3 minutesImagine that you’re surfing the web, and suddenly a popup appears on your screen with an ominous message. “Your...