Tag: call center
Significant new capabilities make it easier to use Amazon Bedrock to build and scale generative AI applications – and achieve impressive results | Amazon...
We introduced Amazon Bedrock to the world a little over a year ago, delivering an entirely new way to build generative artificial intelligence (AI)...
Breaking News
Expedite your Genesys Cloud Amazon Lex bot design with the Amazon Lex automated chatbot designer | Amazon Web Services
The rise of artificial intelligence (AI) has created opportunities to improve the customer experience in the contact center space. Machine learning (ML) technologies continually...
The answer for FinServ’s digital fatigue? The right IT platform.
Many banks and credit unions are in a state of digital fatigue.
Over the last decade, the desire to become a technology-driven business resulted in...
You’d better be ready to back up your AI chatbot’s promises
Opinion I keep hearing about businesses that want to fire their call center employees and front-line staffers as fast as possible and replace them...
Enhance Amazon Connect and Lex with generative AI capabilities | Amazon Web Services
Effective self-service options are becoming increasingly critical for contact centers, but implementing them well presents unique challenges.
...
5 Ways Modern Card Technology Drives Business Value for Banks
The landscape of card technology is shifting rapidly, fueled by advancements in digital payments, evolving consumer expectations, and a growing competitive landscape. Banks face...
Why Do We Need Strong Resilient Financial System
Resilience is a process and an outcome of effectively adjusting to life's challenges and adversities, specifically through the exhibition of mental, emotional, and behavioral...
Overcoming common contact center challenges with generative AI and Amazon SageMaker Canvas | Amazon Web Services
Great customer experience provides a competitive edge and helps create brand differentiation. As per the Forrester report, The State Of Customer Obsession, 2022, being...
ZOLL Reports Email Phishing Attack
CHELMSFORD, Mass.–(BUSINESS WIRE)–ZOLL Medical Corporation (“ZOLL”) is notifying individuals who were in contact with ZOLL Respicardia either directly or indirectly through a provider, or...
Garanti BBVA Launches New Cryptocurrency Wallet App
Turkey’s 3rd largest bank, Garanti BBVA, has officially launched its new cryptocurrency wallet and transfer app, Garanti BBVA Kripto, for...
Global Call Centers Strategic Business Report 2023: Market to Reach $494.7 Billion by 2030 from $314.5 Billion in 2022 – U.S. is Estimated at...
DUBLIN–(BUSINESS WIRE)–The “Call Centers – Global Strategic Business Report” has been added to ResearchAndMarkets.com’s offering.
Global Call Centers Market to Reach $494.7 Billion by 2030
The...
Welcome to a New Era of Building in the Cloud with Generative AI on AWS | Amazon Web Services
We believe generative AI has the potential over time to transform virtually every customer experience we know. The number of companies launching generative AI...
Cash Apps in the Age of Digital Transformation: Adapting B2B Payments for the Future
In this fast-paced digital era, businesses are experiencing a significant shift in how they manage their finances and conduct transactions. The tried-and-true methods of...
Latest Intelligence
