Generative Data Intelligence

Tag: call center

Man Sentenced for Role in International Telemarketing Scheme

A Florida man was sentenced today to 133 months in prison for his role in an international telemarketing scheme orchestrated from a call center...

Bay Bridge Administrators, LLC Notifies Individuals of Data Breach

AUSTIN, Texas, Jan. 10, 2023 /PRNewswire/ -- Bay Bridge Administrators, LLC, ("BBA"), an Austin, Texas based full-service third-party administrator of insurance products that works with many major insurance...

Maternal & Family Health Services Issues Notice Of Cybersecurity Incident

WILKES-BARRE, Pa., Jan. 5, 2023 /PRNewswire/ -- Maternal & Family Health Services ("MFHS"), a private non-profit health and human services organization serving Northeastern Pennsylvania, announced today that...

An AI-Flavored Set of HPC Predictions for 2023

Many predictions for HPC-AI in 2023 came over our transom in recent weeks, here are excerpts from the ones we found most interesting, fresh,...

How to Get the Most out of UEBA

Rogue insiders and external attackers have become a growing concern in enterprise business applications.External attackers leverage stolen credentials to impersonate an insider and connect...

How to redact PII data in conversation transcripts

Customer service interactions often contain personally identifiable information (PII) such as names, phone numbers, and dates of birth. As organizations incorporate machine learning (ML)...

Heartland Alliance Provides Notice of Data Security Incident

CHICAGO, Dec. 21, 2022 /PRNewswire/ -- Heartland Alliance ("Heartland"), a social justice and human rights organization headquartered in Chicago, Illinois, has experienced a data security incident that...

How Brand Experts Can Deliver Extraordinary Customer Service

Few people in developed economies remain untouched by the gig economy. Whether that’s directly through working in it (like 3 in 20 of UK...

Epic Management Provides Notice of Data Security Incident

BOILING SPRINGS, S.C., Dec. 14, 2022 /PRNewswire/ -- Epic Management LLC ("Epic"), a healthcare management company, has learned of a data security incident that may have impacted...

The Eternal Question of whether to buy or to build your software (James Monaghan)

Congratulations. You have a problem, a project, a budget and a deadline. Instead of throwing bodies at it, software is the solution but now...

How financial services can benefit from cloud computing

In financial services, trust is key. See how cloud computing can make a difference to your customers and your business. In the...

Finastra Integrates Clinc’s Conversational AI into its Digital Banking Platform

Finastra and Clinc have partnered to integrate Clinc’s conversational AI technology into Finastra’s Fusion Digital Banking platform.Finastra will offer its 8,600 financial instiution...

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