A new way to deliver multilingual customer support

Over 100,000 companies trust Freshworks to deliver great software experiences in their day to day business, so we’re really proud to announce the launch of our latest integration for multilingual customer service tickets — Unbabel Translate for Freshdesk. 

With Unbabel Translate, your customer service agents agents can understand and be understood by your customers across 28 languages with Unbabel’s fast, human-quality translations seamlessly integrated right inside Freshdesk.

Here’s a video on how it works: 

Expanding into new territories and managing multilingual markets doesn’t mean you have to duplicate your entire customer service team on a per language basis. Give your existing team multilingual superpowers and offer coverage for even less frequently used languages.

Inbound emails are automatically translated into your agents’ native languages to give them an immediate understanding of what your customers are saying, regardless of language. Your agents’ replies then go through the Unbabel Translation API, where a combination of state-of-the-art artificial intelligence and a crowd of tens of thousands linguists around the world enable human-quality translations at scale. 

We’re making language barriers a thing of the past for companies that want to go global — or optimise their workflows when they already operate at that scale. That’s how Skyscanner increased their international customer satisfaction from 75% to 92%.

To find out more about how we can help you scaling your multilingual customer support operations, reach out directly to our team and request a demo today.

Source: https://unbabel.com/blog/introducing-unbabel-for-freshdesk/