BANGALORE, INDIA, Apr 22, 2022 - (ACN Newswire) - As companies are emerging stronger from the Covid-19 pandemic, the need is to adapt to the changes in their business functions caused by a once-in-a-lifetime crisis. The way a company interacts with its clients has undergone substantial transformation leading them to seek innovations that can adapt to the current scenario.
World CX Summit is an In-Person event taking place at Taj Lands End in Mumbai on 27 April 2022. The summit is hosting top Indian CX leaders and global experts, to explore the latest trends and address the most pressing challenges in the current CX ecosystem.
Alongside World CX Summit, Trescon is introducing 'World CX Awards', in a bid to honour top-notch CX professionals across industry sectors in the country, who have revolutionized the CX landscape.
"When you serve stated needs of customers, you meet expectations. When you go beyond and serve unstated needs, you exceed expectations," states KV Dipu, Senior President - Head Operations & Customer Service at Bajaj Allianz General Insurance, and one of the speaker at World CX Summit.
Dharmender Narang, SVP - Chief CX Officer, at IIFL Securities stated, "Today, companies can regularly, and seamlessly collect customer interaction data from across financial, and operations systems, yielding deep insights about their customers. Those with an eye toward the future are boosting their data and analytics capabilities and harnessing predictive insights to connect more closely with their customers, anticipate behaviors, and identify CX issues and opportunities making CX as service differentiator in the industry. These companies can better understand their interactions with customers, even pre-empt problems in customer journeys and help company to improve customer loyalty & long relationship thus improving revenue per customer."
World CX Summit will provide a wide spectrum of expert speakers and panelists such as: - Rekha Nair, Chief Customer Experience & Quality Officer, Adani Airport Holdings Ltd. - Neeraj Lal, Chief Operating Officer, Apollo Hospitals - Dharmender Narang, Senior VP, Chief Customer Experience Officer, IIFL Securities - Dharmarajan K, Chief Business Officer, Tata CLiQ - Chaitanya Chokkareddy, CIO, Ozonetel Communications Pvt Ltd - Nishant Shrivastava, Global Head - Centre of Excellence for Unified Communications and Collaborations, TATA Communications - Shradha Thapa, Regional Head - Govt & OTT Partnership, Infobip - Prakash Bharath, Director and Regional Head, Freshworks - KV Dipu, Senior President - Head Operations & Customer Service, Bajaj Allianz General Insurance - Ramakrishna M, Director - Contact Centre, CX and Outsource Operations, CoinSwitch Kuber - Indranil Nath, EVP - Operations, Shiprocket - Nitin Jain, Head of CX (CS&L and Sales) for India & Middle East and Africa, Mondelēz International - Kumud Upadhyay, SVP - Customer Service, Motilal Oswal Financial Services - Hari Shankar Mishra, SVP - CX, Future Generali India Insurance Company Limited - Gaurav Sadana, VP & Head- CX & Central Retention, Bajaj Allianz Life Insurance Company - Suraj Shetty, Head Of CX, Learning & Development, Kissht - Zeenat Mongal, DVP CX, ICICI Lombard - Aalok R Pradhan, Director - Customer Success, CoinDCX
The event will focus on topics such as: Digital Transformation with Customer-First Thinking; Customer Data: Designing for Transparency & Trust; CX Strategies for a Touchless World; Adopting Digital Omnichannel; Future of Chatbots & Virtual Assistants; Rise of the Flexible Workforce; Role of Cybersecurity in Building Customer Trust and much more.
"While digital transformation has become a necessity, business leaders must now face a new set of challenges. As businesses plan for long-term sustained growth, the top priorities are speed, agility, customer experience, and culture shift," stated Mithun Shetty - CEO, Trescon.
World CX Summit - India is officially sponsored by Lead Partner - Ozonetel Communications; Platinum Partners - Gupshup, TATA Communications, Infobip; Silver Sponsor - Phonon Communications; Gold Partners - UserTesting; Freshworks; Bronze Partner - Haptik, NeoSOFT Tech, Yellow.ai.
Trescon is a global business events and consulting firm that provides a wide range of business services to a diversified client base that includes corporations, governments and individuals. Trescon is specialised in producing highly focused B2B events that connect businesses with opportunities through conferences, road shows, expos, demand generation, investor connect and consulting services.
About World CX Summit
World CX Summit is a thought-leadership-driven, business-focused, global series of events that takes place in strategic locations across the world. As a part of the global series, the Indian edition will be gathering pre-qualified CX leaders "all under one roof" to discuss how the latest CX technologies and customer insights can be combined to transform CX with a new approach The summit will also host a combination of insightful sessions, keynotes, case studies and panel discussions sure to deliver actionable insights that attendees can apply to their Customer Experience strategies.
For further details about the announcement, please contact: Monith Shetty Media, PR & Corporate Communications +91 81059 75937 firstname.lastname@example.org
Copyright 2022 ACN Newswire. All rights reserved. www.acnnewswire.comAs companies are emerging stronger from the Covid-19 pandemic, the need is to adapt to the changes in their business functions caused by a once-in-a-lifetime crisis.
SINGAPORE, Apr 21, 2022 - (ACN Newswire) - As the single largest shareholder of Kitchen Culture Holdings Ltd. ("Kitchen Culture") with a 21.19% stake, OOWAY Group Ltd. ("OOWAY Group" or the "Group") shares the frustration of many shareholders who raised concerns over matters of internal controls and governance ahead of Kitchen Culture's recent Annual General Meeting held on 18 March 2022.
We are deeply disappointed by the findings of Baker Tilly Consulting (Singapore) Pte. Ltd.'s ("BTC") latest report which confirm our worst fears regarding the shocking matters of concern which were first revealed in June 2021 after Kitchen Culture's Audit Committee engaged BTC to review its internal controls.
In August 2020, Kitchen Culture entered into a sale and purchase agreement and a shareholder's agreement with OOWAY Group to acquire a 30% equity stake in OOWAY Technology Pte. Ltd. ("OOWAY Technology") at a purchase consideration of S$23.92 million (the "Purchase Consideration") to be satisfied by way of the allotment and issue of 90,000,000 new ordinary shares in the capital of Kitchen Culture at an issue price of S$0.2658 per ordinary share ("Acquisition").
Mr Liu Yanlong, representative for OOWAY Group, said, "We welcomed Kitchen Culture as a strategic investor in OOWAY Technology given the mutual benefits of the acquisition, which was in line with Kitchen Culture's diversification strategy and OOWAY Group's expansion in the ASEAN region. OOWAY Group provided an opportunity for Kitchen Culture to leverage our network and capabilities, as well as to participate in the significant growth potential of Big Data analytics and Artificial Intelligence."
Kitchen Culture's diversification strategy was crucial as it had long suffered from recurring losses and negative operating cash flow from its core business as a kitchen solutions provider for 8 years and was in a dire state at the time of the acquisition.
The combination of the newly raised funds and OOWAY Technology's gilt-edge technical capabilities would have provided new engines for growth and hastened the return to profitability for Kitchen Culture.
Prospective investors present at OOWAY Group-led investment roadshows, eventually took up equity in Kitchen Culture, with the expectation of the game-changing business diversification through the acquisition of OOWAY Technology. Unfortunately, the raised capital has not materialised into any effort in business transformation.
Instead, we are deeply disappointed with the findings of the BTC report, which revealed that the gaps in Kitchen Culture's financial operating procedures led to:
- Risk of misuse of Kitchen Culture's funds - Risk of unauthorised use of proceeds obtained from the S$19.23 million of funds raised - Risk of diversion of raised funds to purposes outside business diversification purposes - Risk of questionable debt repayments to third parties - Lack of independence and checks and balances in approving and processing payments - Lack of accountability and traceability over entertainment expenses - Lack of documentation for personnel hiring and pay increments - Inappropriate operating structure involving multiple family members as management staff
These risks which were unknown to us prior to the acquisition have had a major impact on our growth plans as ongoing audits, investigations and lawsuits require significant time and resources, a challenging situation further compounded by the historical losses. Furthermore, Kitchen Culture has suffered reputational damage as a result of these issues.
Kitchen Culture's last traded price of S$0.08 per share marks an unrealised loss of close to 70% or S$16.72 million for the OOWAY Group following the completion of the acquisition. On the other hand, OOWAY Technology's value has remained stable during this period, which is also Kitchen Culture's key asset. As OOWAY Technology continues its development and making encouraging progress to grow its business, the long-term value of Kitchen Culture's stake in OOWAY Technology remains fundamentally intact.
Mr Liu added, "As a shareholder of Kitchen Culture, we have sustained significant losses, but we remain committed to growing our business together with Kitchen Culture and intend to provide the funding support needed in the near term to allay going concern issues."
The latest BTC report has identified S$7.22 million as "unmatched". This is a staggering sum and OOWAY Group hopes that the Management of Kitchen Culture investigates further to get to the bottom of this issue, so that any and all discrepancies will be ultimately accounted for to shareholders.
The Commercial Affairs Department (CAD) has recently requested for copies of the BTC reports for further review and investigation. We call on the new Board of Kitchen Culture to continue its relentless efforts to strengthen internal controls and implement BTC's recommendations without delay and to cooperate with the CAD to leave no stone unturned in fully resolving all outstanding issues, so we can lead the company in business transformation again.
Our confidence in Kitchen Culture's new Board to safeguard the interests of shareholders remains strong, but it must work hard to rebuild long-term value for Kitchen Culture and its shareholders.
 "Unmatched" refers to situations with any of the following criteria: - Expenses cannot be traced to the bank statements - Details of expenses cannot be traced to the underlying supporting documents - Description of the expenses on the supporting document is not in line with the categories of utilisation as stated in Kitchen Culture's schedules  These risks and gaps reflect the summary of findings listed in Kitchen Culture's response to SGX queries on 12 July 2021  Rounded up to two decimal points
About OOWAY Technology Pte. Ltd.
OOWAY Technology is a big data AI technology company which uses innovative applications to creatively design intelligent digital products and models used in multiple fields. It does so by forming a closed loop of the entire process which includes data collection, model analysis, and intelligent applications.
OOWAY's development of an advanced technology platform - DIGIT (Digital Innovation of Global Integrated Trade) propels it to leading the way in a new era of B2B trading 4.0. By integrating the vitality of global trading businesses with emerging digital technologies, OOWAY's credit 3.0 technology is combined to construct a smart platform that ensures the authenticity and credibility of global trade whilst reducing costs, increasing efficiency and facilitating trade in a more reliable fashion. OOWAY brings to users the 5S operating framework, pushing out a new form of Ultimate Trade (UT). This has enabled global trade to evolve towards a new stage of standardization and intelligence.
Copyright 2022 ACN Newswire. All rights reserved. www.acnnewswire.comAs the single largest shareholder of Kitchen Culture Holdings Ltd. ("Kitchen Culture") with a 21.19% stake, OOWAY Group Ltd. ("OOWAY Group" or the "Group") shares the frustration of many shareholders who raised concerns over matters of internal controls and governance ahead of Kitchen Culture's recent Annual General Meeting held on 18 March 2022.
After days of clinging to the $40k mark for dear life, it appears that Bitcoin is finally making a recovery. As if on cue, most of the top 30 cryptos also found their way into greener pastures. At press time, the king coin was trading at $41,325.34 after rising by 1.17% in 24 hours and […]
SARAWAK, Malaysia, Apr 13, 2022 - (ACN Newswire) - A deep interest in forestry prompted Januarie Kulis, 37, to turn this field into a career. She has been the Niah National Park Ranger since 2011, and has never regretted leaving the city's busy atmosphere and making flora and fauna as her 'office'.
Born in Sibu, Sarawak, Januarie is a graduate in Bachelor of Forestry Science from Universiti Putra Malaysia and has been with the Sarawak Forestry Corporation since 2006.
As park ranger, Januarie is responsible for managing overall field operations at Niah National Park including protection and conservation, management and eco-tourism.
"When I graduated from university, I chose to work in this field. I wanted to be a part of the process of conservation and protection of this treasure. Now, I have the opportunity to be directly involved in conserving and protecting the invaluable natural world."
While this career seems tough and far from the perception of every woman's dream job, Januarie never considered her job as a challenge because she was doing the job she loved.
For Januarie, many valuable memories and experiences can be enjoyed that may not be available through other careers. She is able to meet and engage with different communities through the programmes conducted.
"Many tourists think that all national parks in Sarawak are the same until they visit every national park in the state. Each national park in Sarawak has its own value and provides a different experience for each visitor.
"In Niah National Park, there are four significant attractions, which are archaeological historical sites, swiftlet nests (sarang burung walit), limestone and biodiversity," she said.
Niah Cave is in the hinterland of Miri, Sarawak and has been gazetted as a historic site under the authority of the Sarawak Museum and located within the Niah National Park which is protected by the National Park and Nature Reserve Ordinance.
Januarie said that due to the Covid-19 pandemic, Niah National Park had to be closed for a period of time. However, they are ready to reopen the national park with stricter Standard Operating Procedures (SOP) in compliance with the recommendations of the Ministry of Health Malaysia (MOH).
"The tourism industry plays an important role in connecting this national park with the public as well as generating economic income. National parks can provide many benefits in terms of physical, spiritual and mental."
"Those who love nature will be able to enjoy peace at this park. Eco-tourism has many benefits and can build a healthy society," she said.
Eco-tourism is one of the main themes of tourism activities in Sarawak. Now, many city dwellers have begun to appreciate the values of nature as a therapeutic tool to get away from the congestion of city life.
The flora and fauna found in Sarawak is unique and has an undeniable diversity, both for researchers and the general public. Iconic species such as orangutans, rafflesia flowers and a variety of habitats provide an exciting experience for tourists.
Meanwhile, according to a Sarawak Forestry Corporation (SFC) spokesperson, efforts to make Gua Niah National Park recognised as a World Heritage Site by the United Nations Educational, Cultural and Scientific Organization (UNESCO) is underway.
"Niah National Park has been listed in the category of 'MIXED PROPERTIES' which means it has both advantages in terms of nature and culture that can be highlighted and has the opportunity to compete with other candidates in the world," she said.
Copyright 2022 ACN Newswire. All rights reserved. www.acnnewswire.comA deep interest in forestry prompted Januarie Kulis, 37, to turn this field into a career. She has been the Niah National Park Ranger since 2011, and has never regretted leaving the city's busy atmosphere and making flora and fauna as her 'office'.
MONTREAL, QUEBEC, Apr 7, 2022 - (ACN Newswire) - St-Georges Eco-Mining Corp. (CSE:SX)(OTCQB:SXOOF)(FSE:85G1) is pleased to release the additional partial results of its 2021 drilling campaign on its 100% own Manicouagan Project.
Table 1 - Assay results for a 2-meter section of 2021-Hole 18
Table 2 - Representative samples collected from the 1,070kg bulk sample
Map 1 - Location of hole 21-18 in relation to 2021 bulk sampling and two historical holes nearby
Table 3 - Results for the eight samples submitted for secondary assay
The drill cores sampled return results up to 0.84 g/t of rhodium, 1.3 g/t ruthenium, 0.16 g/t osmium and 0.3 g/t iridium over 0.5 meters.
Eight separate samples were selected for re-assay for all Platinum Group Elements (PGE) from hole 21-18. The additional average results over the 2-meter zone previously released on March 25, 2022 (from 47.5 meters to 49.5 meters) include 0.55 g/t rhodium, 1.087 g/t ruthenium, 0.214 g/t iridium and 0.11 g/t osmium. The Company believes these are significant credits to the reported 2-meter section intersected in hole 2021-18. These results coincide with the random samples collected from the bulk sampling and attests to the vertical extent of nickel-copper-cobalt and PGE's present in this system. Therefore, the Company intends to accelerate its metallurgical sampling program to determine the viability of economically separating and recovering the various suites of minerals identified in the Manicouagan massive sulfide discovery.
The samples were shipped from Val D'or ALS Laboratories to Bureau Veritas for a complete suite of assays. The eight samples were selected from the better values reported previously from ALS and reported in the Company's last press release on March 24, 2022 (Discovery of High-Grade Nickel & Palladium Corridor Confirmed). Therefore, the samples are not sequential throughout the previous reference to 6.5 meters but are sequential through the 2-meter section previously announced. The Best 2-meter results for platinum and palladium are reported in a side-by-side comparison in Table 1, along with additional results for iridium, osmium, rhodium and ruthenium.
Comparatively, assay results for platinum and palladium were similar in nature. Several of the higher-grade samples for platinum and palladium showed decreases from the previous 2-meter results reported in the last press release. This reduced the platinum values by 8% and the palladium values by 18%, as shown in Table 1 above. These variations may be attributable to either or both of the different processes used to establish the assay values and/or the inconsistencies of mineral content in the sample. In fact, the highest iron content (massive sulfides +25% to >50%) is present within this 2-meter zone and may have contributed to any processing issues present.
Table 2 is a reminder of the representative samples collected from the 1,070 kg bulk sample. These values confirm the association and relative consistencies of PGE minerals at surface and at depth.
The Company has a large quantity of samples in the process of being assayed by its independent labs. St-Georges' contracted geologists are still hard at work processing the last batch of core that came out of the Manicouagan Project's camp earlier this month. Assays results will be disclosed as they become available.
Because of the high-grade assays returned and the identification of a mineralized trend or corridor, the Company expanded its claim position in the area to maintain its competitive advantage. This year, the Company expects to conduct a cursory exploration program on the new land acquisition with some geophysics, geologic mapping, and geochemical sampling of surface outcrops.
"We believe we are refining our knowledge of structure and mineralization at our Manicouagan project. Previously overlooked and, in some cases, unknown mineralization and trace element geochemistry provide additional targets that both extend the known areas and provide additional targets that remain untested. This particularly involves the distribution of PGEs. Hole 21-18 provided a 2-meter-thick zone that, when you add all of the metals together, gives us 7% nickel equivalent. Historic holes intersected narrow zones (0.22m) that had a combined value of over 12.5% nickel equivalent at today's quoted prices.
"Palladium, rhodium, ruthenium, and platinum are significantly enriched in areas where higher-grade nickel-cobalt-copper sulfides exist. Historically, these minerals were overlooked or, at best, cursorily sampled for all PGEs. Even so, the results from historic drilling include values to 1.73 g/t rhodium and 2.7 g/t ruthenium. More importantly, for our future exploration programs, we find that the various PGEs do not go hand-in-hand but can exist separately and more widely spread from the highest concentrations of base metals. This means higher grades of rhodium and other PGEs may exist within the 16 historic holes that encountered 0.7-to-7-meter widths of high-grade nickel-copper-cobalt within the Bob and Bob East zones. This is also true for elsewhere on this large property position.
"We hope to benefit from this knowledge, especially in the case of the platinum-palladium-rhodium (PGE) mineralization which appears to have been under-explored in this region. St-Georges hopes to take this knowledge to the next level by also utilizing the new pathfinder elements developed during the 2021 drill program," commented Herb Duerr, CEO & President of St Georges Eco-Mining.
About Rhodium Metal
Rhodium is one of the rarest and most valuable precious metals in the world, currently valued at US$19,000 per ounce or $610 per gram. It is only found in platinum or nickel ores that tend to run with the other members of the platinum group metals. Currently, South Africa produces roughly 80% of the global supply, while Russia and North America account for the bulk of the remaining 20%.
The global market for rhodium is around 1.2 million ounces and with supply running a multi-year deficit, the value of the metal has grown steadily since 2017. The reason for this being that rhodium is only produced as a co- or by-product with average grades of up to .5 g/t. In fact, many producers of rhodium today are operating at much lower grades, making St-Georges' discovery very significant in terms of grades being reported.
ON BEHALF OF THE BOARD OF DIRECTORS "Herb Duerr" HERB DUERR President & CEO
About St-Georges Eco-Mining Corp.
St-Georges develops new technologies to solve some of the most common environmental problems in the mining sector, including maximizing metal recovery and full circle EV battery recycling. The Company explores for nickel & PGEs on the Julie Nickel Project and the Manicougan Palladium Project on Quebec's North Shore and has multiple exploration projects in Iceland, including the Thor Gold Project. Headquartered in Montreal, St-Georges' stock is listed on the CSE under the symbol SX and trades on the Frankfurt Stock Exchange under the symbol 85G1 and on the OTCQB Venture Market for early stage and developing U.S. and international companies. Companies are current in their reporting and undergo an annual verification and management certification process. Investors can find Real-Time quotes and market information for the company on www.otcmarkets.com.
The Canadian Securities Exchange(CSE) has not reviewed and does not accept responsibility for the adequacy or the accuracy of the contents of this release.
Copyright 2022 ACN Newswire. All rights reserved. www.acnnewswire.comSt-Georges Eco-Mining Corp. (CSE:SX)(OTCQB:SXOOF)(FSE:85G1) is pleased to release the additional partial results of its 2021 drilling campaign on its 100% own Manicouagan Project.