Generative Data Intelligence

Tag: youtube

Customer Centric Conference: closing the customer service gap

We started Unbabel in 2013 with the goal of making the world a place without language barriers. A place where everyone could understand...

How can bankers think like entrepreneurs?

2 weeks ago, I was chairing the stream about “How can banks innovate” at Money 20/20 Singapore. The audience was mainly professionals in...

How personalized customer service can turn a bad experience into a good one

Customer service is not an easy job. Solving customers’ issues on a daily basis can often come with an unsolicited side of negativity...

Free Esports Panels April 6

As part of the GEL championship at GSU, GEL and the GGDA have organized the following panels. All are free and open to the public. Georgia State Sports Arena, 125 Decatur St., S.E. Atlanta 30303. Google Maps: https://goo.gl/maps/56eza91NotA2 Parking GSU’s G-Deck is directly adjacent to the Sports Arena and free to all attendees on Sat April […]

GEL Championship April 6 at GSU

https://www.eventbrite.com/e/pantherlan-tickets-57757749985 Georgia State University’s varsity esports program will host and compete against multiple college and university teams during the third PantherLAN Esports Tournament with live, in-arena finals across multiple games on Saturday, April 6 at the Georgia State Sports Arena, 125 Decatur St., S.E. Parking details are at the end of this post. The Georgia […]

Prepare for take off: innovating with AI in the travel industry

The travel industry pioneered early large scale computing, particularly with the advent of airline booking systems, in the 1960s. Back then, these were...

Should language be more gender neutral?

Back in 1986, Whoopi Goldberg said in an interview for NBC: “An actress can only play a woman. I’m an actor – I...

AI, gig, and you: the holy trinity of customer service

Since I joined Unbabel as the VP of Global Alliances, I’ve been working closely with partners like Zendesk, Salesforce, Microsoft, and Concentrix, to...

What happens to your brain when you learn a new language?

In 2013, a group of researchers from the University of Edinburgh published the largest study to date about the correlation between bilingualism and...

No laughing matter: Is there room for humor in Customer Service?

On April 1st, 1978, the staff at Saturday Review huddled for their usual editorial meeting, awaiting the galley proofs of that week’s magazine....

13 major Artificial Intelligence trends to watch for in 2019

Artificial Intelligence (AI) has the peculiar ability to simultaneously amaze, enthrall, leave us gasping and intimidate. The possibilities of AI are innumerable and...

Translating without an original: a literary scandal as big as The Beatles

No second chances.These three words serve as a translator’s koan. They loom largest in the minds of literary translators, who set out to...

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