Generative Data Intelligence

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Prepare for take off: innovating with AI in the travel industry

The travel industry pioneered early large scale computing, particularly with the advent of airline booking systems, in the 1960s. Back then, these were...

Should language be more gender neutral?

Back in 1986, Whoopi Goldberg said in an interview for NBC: “An actress can only play a woman. I’m an actor – I...

AI, gig, and you: the holy trinity of customer service

Since I joined Unbabel as the VP of Global Alliances, I’ve been working closely with partners like Zendesk, Salesforce, Microsoft, and Concentrix, to...

What happens to your brain when you learn a new language?

In 2013, a group of researchers from the University of Edinburgh published the largest study to date about the correlation between bilingualism and...

No laughing matter: Is there room for humor in Customer Service?

On April 1st, 1978, the staff at Saturday Review huddled for their usual editorial meeting, awaiting the galley proofs of that week’s magazine....

13 major Artificial Intelligence trends to watch for in 2019

Artificial Intelligence (AI) has the peculiar ability to simultaneously amaze, enthrall, leave us gasping and intimidate. The possibilities of AI are innumerable and...

Translating without an original: a literary scandal as big as The Beatles

No second chances.These three words serve as a translator’s koan. They loom largest in the minds of literary translators, who set out to...

Coding as conversations: Pair programming

Coding as conversations: Pair programming January 26, 2019 tags: programming Recently, I saw Aatish Bhatia share...

Quantum Narratives

The rise and fall of crypto narratives I’ve paired a song with this article because I think it fits the feel...

From Abacus to Zendesk: Customer Service through the ages

Once upon a time, there was a man named Nanni. One day, he bought copper from another man called Ea-nasir. The transaction didn’t...

The bots we’re looking for: experimenting with conversational journalism

Even for June, it was a surprisingly warm afternoon when we met John Keefe, in Lisbon’s Terreiro do Paço. He was wearing a...

Does not compute: Why machines aren’t funny

We all know what it’s like to tell a joke that dies horribly.Right now, across the world, from workplaces to wedding receptions, there...

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