Customer Support often has a bad name. And that’s strange. Because everyone who works in customer service also knows exactly what it’s like...

This week on FinTech Profile, we talk to Dr Mark Goldspink, CEO of The ai Corporation (ai) Founded in 1998, ai has a long...

Reading Time: 40 minutesComodo One. Understanding Service Desk How to add a user in staff panel? The “User Directory” under the “Users” tab lists all...

Already using Unbabel’s translation for Zendesk Support to seamlessly translate customer support tickets and agent replies? Awesome. Customers love being spoken to in...

For years, English has been the language of international business. But it’s not necessarily staying that way.Improvements in technology and growth in developing...