Exactly how do companies like Skyscanner, Daniel Wellington, Pinterest and Under Armour scale their customer service operations across multiple languages?Do they hire hundreds...
Daniel Wellington is a watch brand, known for sleek and timeless design, its interchangeable NATO straps and mid-price positioning. Founded in Stockholm, Sweden...
Traditionally, the Customer Support function has been the unsung hero of business, for a very simple reason: the customer neither sees nor envisages...
A new way to deliver multilingual customer supportOver 100,000 companies trust Freshworks to deliver great software experiences in their day to day business,...
From spotting patterns in booking behaviors to highlighting the decision-making process for specific demographics to keeping track of luggage (and doubling as an...
Translation services have traditionally been offered on a cost-per-word basis; and there are good reasons why. It’s transparent: we all agree on what...
An article by Brandon Deer, originally published at OpenView Labs – “A Conversation on the Future of AI with Unbabel’s Vasco Pedro“Vasco Pedro has always been...
In a $38 billion-a-year market for translation and localization services, the largest player is a military contractor that makes $730 million a year....
Many big companies like Google, Microsoft, Yahoo, Yandex, eBay and Amazon create and train general purpose Machine Translation (MT) systems, which use billions...
When it comes to internationalizing, many companies tend to take the lemonade stand approach: start domestically, establish your position, and then slowly expand...
