Tag: customer care
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Automatically identify languages in multi-lingual audio using Amazon Transcribe
If you operate in a country with multiple official languages or across multiple regions, your audio files can contain different languages. Participants may be...
Beyond Consumer Duty: How customer experience excellence will separate leaders from laggards (Carole Layzell)
The new Consumer Duty regulation from the UK’s Financial Conduct Authority (FCA) has instigated a period of great change within the financial sector, requiring...
Ledger Stax: Bringing Security & Ease-Of-Use To Our Digital Lives
My name is Ian Rogers and I’m the Chief Experience Officer here at Ledger, which means I work with the Ledger team to develop...
Home Security and Business Security Company, Alert 360, Named “Great…
Alert 360 awarded Great Company to Work for As a long-time, Oklahoma-based security company, we are proud to offer a progressive...
Invoice Reader
One important financial document that is common to all businesses is the invoice. The larger the business, the more types of invoices it receives...
Ando Experiences Remarkable Growth Spurt in Indonesia with aCommerce Strategy and Services
BANGKOK, Nov 17, 2022 - (ACN Newswire) - In today's ecommerce landscape, brands and retailers are expected to have a multi-channel presence in key platforms - from marketplaces,...
Celsius vs Nexo: Comparing the BEST Crypto Lending Platforms
Good day Coin Bureau readers, and welcome to another edition of our versus series where we pit the top crypto exchanges, DeFi and CeDeFi platforms, against one another in a head to head comparison to help you figure out which platform is best to suit your crypto needs. Today we will be covering two of […]
The post Celsius vs Nexo: Comparing the BEST Crypto Lending Platforms appeared first on Coin Bureau.
Automate email responses using Amazon Comprehend custom classification and entity detection
In this post, we demonstrate how to create an automated email response solution using Amazon Comprehend. Organizations spend lots of resources, effort, and money on running their customer care operations to answer customer questions and provide solutions. Your customers may ask questions via various channels, such as email, chat, or phone, and deploying a workforce […]
Chatbots in Banking: The New Must-Have in Customer Care
For years, customers have been demanding more from their financial institutions. Covid-19, and the consequences that came from the pandemic only accelerated these customer demands. Consumers expect immediacy, personalized, and flawless interactions with their favorite brands and they expect the same from their banks.
The post Chatbots in Banking: The New Must-Have in Customer Care appeared first on Inbenta.
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