Tag: customer care
Fintech Outsourcing South Africa: How Cutting-Edge Tech is Changing the Face of Customer Support
In the rapidly evolving fintech sector, South Africa is quickly establishing itself...
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ATFX, Euronext FX, Equinix and More: Executive Moves of the Week
During this week, there has been a minor uptick in executive appointments within the forex, crypto, and fintech industries. This development underscores the fluidity...
Equinix Names Merrie Williamson as the Chief Customer and Revenue Officer
Merrie Williamson, a seasoned
professional with a background in tech giants Microsoft and Intel, is set to
join Equinix as the Chief Customer and Revenue Officer...
The promise of insurtech: which business models are emerging as winners
The insurtech landscape has changed quite a bit over the last decade. We're starting to see some business models take off, while others are...
Jubi Relaunches as Joy Universe Digital Asset Trading Platform
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The original Jubi digital trading platform has been fully acquired by Exor Digital Holdings Limited, a major participant in the worldwide...
IQT Nordics Update: Bluefors Chief Technical Operating Officer, Anssi Salmela, is a 2024 Speaker – Inside Quantum Technology
By Kenna Hughes-Castleberry posted 02 Feb 2024 The IQT Nordics conference, taking place in late June 2024, will...
The customer experience outlook in 2024: Personalisation and AI to bring finservs closer to consumer
In 2023, the UK’s business sector weathered storms such as geopolitical tensions, the cost-of-living crisis, and an economic downturn. This turbulence looks set to...
Google May Lay Off 30,000 Workers As AI Takes Over Ad Sales Division
Google is reportedly considering laying off about 30,000 employees as it explores the integration of artificial intelligence (AI) to enhance...
Overcoming common contact center challenges with generative AI and Amazon SageMaker Canvas | Amazon Web Services
Great customer experience provides a competitive edge and helps create brand differentiation. As per the Forrester report, The State Of Customer Obsession, 2022, being...
How to use Whatsapp API to Send Messages
IntroductionIn today's digital age, WhatsApp has emerged as more than just a messaging app; it's a pivotal communication tool for businesses worldwide. With over...
Vodafone advances its machine learning skills with AWS DeepRacer and Accenture | Amazon Web Services
Vodafone is transitioning from a telecommunications company (telco) to a technology company (TechCo) by 2025, with objectives of innovating faster, reducing costs, improving security,...
Open AI: How to Understand ChatGPT and Use It in Fintech?
AI has transformed the financial services business, including applications in investing, insurance, management of wealth, and other areas. Today ChatGPT is considered one of...
Unlocking the value: GPT AI assistant for fintech customer care
These days customers engage with businesses online more than ever. With that in mind, fintech companies seek to level up their digital service while...
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