Like every other domain, banking is increasingly looking at digital transformation as the foundation for resilient and profitable future operations. According to Gartner,...

Today we are surrounded by technology and gadgets. Our day starts with snoozing or if not lazy then turning off the alarm. Throughout...

Summary In this code pattern, learn how to authenticate users on your chatbot with an SMS one-time passcode (OTP). Description Chatbots are prevalent everywhere. And,...

Enterprises are grabbing every single opportunity in exploring proficient methods to deliver a promising customer service experience.Because enterprises recognized customer experience/customer engagement as...

As customer experience becomes one of the primary drivers of growth , banks, and financial services institutions are increasingly looking at innovative technology...

Customer service is the most critical factor determining whether a business will grow or suffer from customer apathy. Excellent customer service as a...

By Shraddha GoledA visit to any of the major websites is incomplete without a small greeting, often accompanied by questions’ How-may-I-help-you’ or ‘Happy-to-assist’...

Amazon Lex is a service for building conversational interfaces into any application. The new Amazon Lex V2 Console and APIs make it...

Natural conversations often include pauses and interruptions. During customer service calls, a caller may ask to pause the conversation or hold the line...

By Mike MontyPrior to 2020, many Canadian businesses were lagging in terms of digital transformation. The global pandemic has permanently altered the way...

Transform 2021 Join us for the world’s leading event about accelerating enterprise transformation with AI and Data,...

“Everything starts with an idea”, isn’t it? Yes, today’s startups are tomorrow’s conglomerates. They need the right business strategy with a perfect vision....