Amazon Kendra is an intelligent search service powered by machine learning (ML). It indexes the documents stored in a wide range of repositories and...
This blog post is co-written with Bruno Mateus, Jonathan Diedrich and Crispim Tribuna at Talkdesk. Contact centers are using artificial intelligence (AI) and natural...
Amazon Lex is an AWS service for building conversational interfaces into any application using voice and text, enabling businesses to add sophisticated, natural language...
Artificial intelligence (AI) and machine learning (ML) are some of the most transformative technologies we will encounter in our generation—to tackle business and societal...
The rise of artificial intelligence technologies enables organizations to adopt and improve self-service capabilities in contact center operations to create a more proactive, timely,...
Amazon Lex is a service for building conversational interfaces using voice and text. Amazon Lex provides high-quality speech recognition and language understanding capabilities. With...
Customer satisfaction is a potent metric that directly influences the profitability of an organization. With rapid technological advances in the past decade or so,...
In today’s digital landscape, customers are expecting a high-quality experience that is responsive and delightful. Chatbots and virtual assistants have transformed the customer experience...
Amazon Lex provides automatic speech recognition (ASR) and natural language understanding (NLU) technologies to transcribe user input, identify the nature of their request, and...