Some users reported issues with the bankrupt crypto exchange’s claims portal shortly after it went live on Tuesday.

FTX launched a customer claims portal for users who had accounts with the now-defunct crypto exchange to register their claims in the firm’s restructuring proceedings.

FTX claims now online at https://t.co/1Bxl95pu10 pic.twitter.com/Dz2HziBeXu

— FTX 2.0 Coalition (@AFTXcreditor) July 11, 2023

In order to register a claim, users would first need to authenticate their account and review their transaction history. After verifying their KYC details, they would then need to confirm their balance as of 10:00 am ET on Nov. 11, 2022.

Users eligible to register claims include those who had accounts at FTX, FTX.US, Blockfolio,  FTX EU, FTX Japan and Liquid. The Japan-based FTX entities were included in the claims process despite FTX Japan having made its own arrangements to let users withdraw their assets from the platform in February.

An hour after the portal went live, some users reported issues with accessing the webpage, likely due to a high volume of traffic shortly after its launch. At the time of writing, the online claims portal was still unavailable.

thanks but ☹️ pic.twitter.com/IwyIlwW9Zx

— Swindler (@Cannibal420) July 12, 2023

Alternatively, users can submit a physical proof-of-claim through Kroll’s online customer form and either mail it in or deliver it by hand to the claims processing center in New York.

Last month, the FTX bankruptcy estate reported that it had recovered $7 billion in liquid assets so far. There are also talks of an exchange reboot, which has garnered a significant amount of support from creditors who see the value in restarting the trading platform. 

John Ray III, FTX’s CEO in charge of bankruptcy proceedings, told 507 Capital founder Thomas Braziel that he plans to make a decision on whether the firm will restart or go through liquidation by the end of July. (Braziel shares details of his conversation with Ray in this episode of Unchained.)