Isikhathi Sokufunda: 6 amaminithiUma isihloko esingenhla sikwethusile noma okungenani sikuthuse, lokho kusho ukuthi ungaba yisisulu salokhu...

In all honesty, I don’t know a single investor, who hasn’t once thought of buying Bitcoin and if you are a privacy oriented...

I attended this year’s Blockchain For Finance 2018 event in Dublin’s Aviva Stadium, and on the Monday ahead of the conference, Dogpatch Labs...

The Irish crypto ecosystem continues to grow on the back of recent announcements from Kraken and development powerhouse Consensys choosing Dublin for offices....

Reading Time: 6 minutesThe immense wave of phishing attacks hit the users of major banks in Turkey. Poisoned emails dropped into the users’...

Reading Time: 6 minutesThe immense wave of phishing attacks hit the users of major banks in Turkey. Poisoned emails dropped into the...

Reading Time: 3 minutes I remember a little while back, the year was 2011. Those were the last of my consumer Windows tech support...

Reading Time: 3 minutesI remember a little while back, the year was 2011. Those were the last of my consumer Windows tech...

A lot of people have been talking about machine translation in customer service. It would make replying to tickets more efficient, improve the...

Customer support is crucial in any business (even though some people see it as the second cousin who gets invited to the wedding...

I don’t know if you’ve ever been to Dreamforce but let me be clear: it can get messy.I mean, it’s the world’s largest...

When people start talking about automation in customer support, and how computers are taking over and why we no longer need human agents,...