Reading Time: 40 minutesComodo One. Understanding Service DeskHow to add a user in staff panel?The “User Directory” under the “Users” tab lists...

Already using Unbabel’s translation for Zendesk Support to seamlessly translate customer support tickets and agent replies? Awesome. Customers love being spoken to in...

Reading Time: 28 minutesComodo One. Understanding monitors in ITSM What is ‘Monitoring’ in ITSM profiles ? Monitoring settings allow administrators to define performance and availability...

Reading Time: 17 minutesComodo One. Understanding Procedures How to filter procedures Step 1: Go to ITSM > CONFIGURATION TEMPLATES > ‘Procedures’ and click Filter icon Step...

Reading Time: 6 minutesTakeover remote endpoints using ITSM ITSM’s ‘Takeover’ feature allows administrators to remotely access and control Windows devices to solve issues, install...

Reading Time: 15 minutesHow to check patch status and deploy selected patches to devices Step 1: Open ITSM and click ‘Devices’ > ‘Device List’....

Tilt (formerly known as Crowdtilt), is a crowdfunding app that makes it easy for groups and communities to collect money from people. Like...

Reading Time: 3 minutesSelfmite is a Worm, a category of computer virus. A worm contains malicious code that uses system networks to replicate...

Reading Time: 2 minutesWho are znappz? Znappz is a software developer in the UK and Norway that specializes in games and apps for mobile...

Reading Time: 6 minutesContributors: Ionel Pomana, Kevin Judge Video games have played an important role in the history of computers and are a...

Reading Time: 3 minutesThe Secure Sockets Layer (SSL) Protocol was adopted by Netscape in 1994 as a response to the growing concern over...

Reading Time: 4 minutesOn April 26th, Microsoft revealed that hackers are exploiting a critical vulnerability in their Internet Explorer browser to victimize users...