Ingabe abasebenzi bakho balinda amahora amaningi ocingweni ukuze bavule ithikithi le-IT? Ingabe balinda umenzeli ukuthi ahlole inkinga, ngezinye izikhathi edinga ukuqalisa kabusha ikhompuyutha? Ukunikeza ukwesekwa okuhle kakhulu kwe-IT kubalulekile kunoma iyiphi inhlangano, kodwa amasistimu amafa athembele kakhulu kuma-agent angabantu ukuba atholakale ukuze akhiphe imibiko kanye nezinkinga zokuhlola. Ingxoxo ye-AI (noma i-chatbots) ingasiza ekuhloleni ezinye zalezi zinkinga ezivamile ze-IT futhi idale ithikithi lemisebenzi lapho kudingeka usizo lomuntu. Ama-Chatbot axazulula ngokushesha izinkinga zebhizinisi ezivamile, athuthukise ulwazi lwabasebenzi, futhi akhulule isikhathi sama-ejenti ukuze asingathe izinkinga eziyinkimbinkimbi.

QnABot ku-AWS iyisixazululo somthombo ovulekile esakhiwe kusetshenziswa izinsiza zomdabu ze-AWS ezifana I-Amazon Lex, Isevisi ye-Amazon OpenSearch, I-AWS Lambda, I-Amazon Transcribe, Futhi I-Amazon Polly. Inguqulo ye-QnABot 5.4+ nayo ithuthukisiwe nge amandla okukhiqiza we-AI.

Ngokusho kukaGartner Magic Quadrant 2023, ServiceNow ungomunye wabahlinzeki abahamba phambili be-IT Service Management (ITSM) emakethe. I-ServiceNow's Incident Management isebenzisa ukugeleza komsebenzi ukuhlonza, ukulandelela, nokuxazulula izehlakalo zesevisi ye-IT ezinomthelela omkhulu.

Kulokhu okuthunyelwe, sibonisa indlela yokuhlanganisa i-QnABot kusixazululo se-AWS chatbot ne-ServiceNow. Ngalokhu kuhlanganiswa, abasebenzisi bangaxoxa ne-QnABot ukuze bahlole izinkinga zabo zesevisi ye-IT futhi bavule ithikithi lesigameko ku-ServiceNow ngesikhathi sangempela ngokunikeza imininingwane ku-QnABot.

Buka ividiyo elandelayo ukuze ubone ukuthi abasebenzisi bangabuza kanjani imibuzo kwi-chatbot yedeskithophu yesevisi ye-IT futhi bathole izimpendulo. Emibuzweni evame ukubuzwa, izimpendulo ze-chatbot zingasiza ukuxazulula inkinga. Uma umsebenzisi enquma ukuthi izimpendulo ezinikeziwe azisizo, angacela ukudalwa kwethikithi ku-ServiceNow.

Ukubukwa kwesisombululo

I-QnABot ku-AWS iyi-chatbot eneziteshi eziningi, enezilimi eziningi ephendula imibuzo, izimpendulo, kanye nempendulo yekhasimende lakho. I-QnABot ku-AWS iyisixazululo esiphelele futhi ingafakwa njengengxenye yokugeleza komsebenzi wakho wamathikithi we-IT Service Desk. Izakhiwo zayo ezisabalalisiwe zivumela ukuhlanganiswa nezinye izinhlelo ezifana ne-ServiceNow. Uma ufisa ukwakha i-chatbot yakho usebenzisa i-Amazon Lex noma wengeze i-Amazon Lex kuphela njengengxenye yohlelo lwakho lokusebenza, bheka Hlanganisa i-ServiceNow ne-Amazon Lex chatbot yokucubungula amathikithi.

Umdwebo olandelayo ubonisa isakhiwo sesixazululo.

Uhlelo lokusebenza luhlanganisa lezi zinyathelo ezilandelayo:

1. Umlawuli we-QnABot angalungisa imibuzo esebenzisa i-Content Designer UI elethwa nguye I-Amazon API Gateway futhi Isevisi ye-Amazon Simple Storage (I-Amazon S3).
2. Umsebenzi Wokuklama Okuqukethwe kwe-Lambda ulondoloza okokufaka kusevisi ye-OpenSearch kunkomba yebhange yombuzo.
3. Lapho abasebenzisi be-QnABot bebuza imibuzo ekhuthaza ukuhlanganiswa kwe-ServiceNow, i-Amazon Lex ilanda imibuzo bese icela umsebenzisi ukuthi anikeze incazelo yenkinga. Uma incazelo inikezwa, ibiza umsebenzi we-Lambda.
4. Umsebenzi we-Lambda ulanda izimfihlo kuwo Umphathi Wezimfihlo we-AWS, lapho okuguquguqukayo kwendawo kugcinwa khona, futhi kwenza ikholi ye-HTTP ukuze udale ithikithi ku-ServiceNow. Inombolo yethikithi ibe isibuyiselwa kumsebenzisi.

Lapho wakha ukugeleza komsebenzi okuxilonga, ungase udinge okokufaka emibuzweni eyahlukene ngaphambi kokuthi udale ithikithi ku-ServiceNow. Ungasebenzisa amabhothi okuphendula kanye namakhono okuhlanganisa amadokhumenti e-QnABot ukuze uzuze leli khono.

Amabhothi okuphendula ama-bot adalwe ukuze athole impendulo kubasebenzisi futhi awagcine njengengxenye yeziguquko zeseshini noma njengengxenye yamanani e-slot. Ungasebenzisa i-bot yokuphendula eyakhelwe ngaphakathi noma udale i-bot yokuphendula ngokwezifiso. Amagama e-chatbot yokuphendula kufanele aqale ngezinhlamvu “QNA.”

Lesi sixazululo sinikeza isethi ye-bots yokuphendula eyakhelwe ngaphakathi. Bukela ku Ilungiselela i-chatbot ukubuza imibuzo nokusebenzisa ama-bots wokuphendula ukuze uthole imininingwane yokusetshenziswa.

Ungasebenzisa uchungechunge lwemibhalo ukuze uthole impendulo futhi ucele imisebenzi ye-Lambda. Umthetho wokuhlanganisa uyinkulumo yohlelo ye-JavaScript esetshenziselwa ukuhlola inani lesibaluli seseshini esisethwe ukuze kutholwe impendulo kanye nendlela eya kwenye i-bot noma kunxenxe imisebenzi ye-Lambda. Ungakwazi ukubona umbuzo olandelayo kudokhumenti ngokuhlonza i-ID yombuzo (QID) ecaciswe ku- I-Document Chaining:Chaining Rule inkambu njenge-'QID::' kulandelwa inani le-QID ledokhumenti. Isibonelo, umthetho ohlola ku-“QID::Admin001” uzohambisana nento ethi Admin.001.

Uma usebenzisa umthetho wokuhlanganisa we-Lambda, igama lomsebenzi kufanele liqale ngezinhlamvu “QNA,” futhi licaciswe ku- I-Document Chaining:Chaining Rule inkambu njenge-'Lambda::FunctionNameorARN'. Yonke imithetho yamaketango kufanele ifakwe esicaphuni esisodwa.

Sebenzisa isisombululo se-QnABot

Qedela izinyathelo ezilandelayo ukuze usebenzise isisombululo:

1. Khetha Yethula Isixazululo ku-QnABot umhlahlandlela wokuqalisa ukuze usebenzise ithempulethi yakamuva ye-QnABot nge I-AWS CloudFormation.
2. Nikeza igama le-bot.
3. Nikeza i-imeyili lapho uzothola khona i-imeyili yokusetha kabusha iphasiwedi yakho.
4. Qiniseka ukuthi Nika amandla i-CognitoLogin isethelwe weqiniso.
5. Kuwo wonke amanye amapharamitha, yamukela okumisiwe (bona i- umhlahlandlela wokuqalisa ngezincazelo zepharamitha), bese wethula isitaki se-QnABot.

Lokhu okuthunyelwe kusebenzisa ikhasi lewebhu elimile elisingathwe kulo Ama-Amazon CloudFront, kanye ne-chatbot ye-QnABot ishumekwe ekhasini kusetshenziswa i Isampula ye-plugin ye-Amazon Lex web UI. Futhi sinikeza imiyalelo yokuhlola lesi sixazululo sisebenzisa ikhasi leklayenti le-QnABot.

Dala i-akhawunti ye-ServiceNow

Lesi sigaba sidlula ezinyathelweni zokudala i-akhawunti ye-ServiceNow kanye nesibonelo sikanjiniyela we-ServiceNow:

1. Okokuqala, bhalisela i-akhawunti ye-ServiceNow.

2. Iya ku-imeyili yakho futhi uqinisekise leli kheli le-imeyili le-ID yakho ye-ServiceNow.
3. Njengengxenye yokuqinisekisa, uzocelwa ukuthi unikeze ngekhodi yokuqinisekisa enezinhlamvu eziyisithupha ethunyelwe ku-imeyili yakho.
4. Ungeqa ikhasi elikucela ukuthi usethe ukuqinisekiswa kwezinto ezimbili. Uqondiswe kabusha ekhasini lokubikezela ngohlelo lwe-ServiceNow Developer.
5. In the Ukuqalisa izinyathelo, khetha Yebo, ngidinga i-IDE eqondiswe kunjiniyela.

6. Khetha Qala Ukwakha ukusetha isibonelo.

Uma ukwakhiwa sekuqediwe, okungathatha imizuzwana embalwa ukuya emaminithini, uzonikezwa i-URL yesibonelo, igama lomsebenzisi, nemininingwane yephasiwedi. Londoloza lolu lwazi ukuze ulusebenzise ezinyathelweni zakamuva.

7. Ngena ngemvume kusayithi usebenzisa i-URL elandelayo (hlinzeka ngesibonelo sakho): https://devXXXXXX.service-now.com/now/nav/ui/classic/params/target/change_request_list.do.

Qiniseka ukuthi uhlala ungene ngemvume kusibonelo sikanjiniyela we-ServiceNow kuyo yonke inqubo.

Uma uphumile, sebenzisa i-imeyili nephasiwedi yakho ukuze ungene futhi futhi uvuse isenzakalo futhi uvimbele ukulala ubuthongo.

8. Khetha Zonke kubha yokuzulazula, bese ukhetha izigameko.

9. Khetha Zonke ukususa zonke izihlungi.

Zonke izigameko zizovezwa kuleli khasi.

Dala abasebenzisi ku-ServiceNow kanye nephuli ye-Amazon Cognito

Ungadala isigameko usebenzisa i-userid yomsebenzisi we-chatbot. Ngalokho, sidinga ukuqinisekisa ukuthi i-userId yomsebenzisi we-chatbot ikhona ku-ServiceNow. Okokuqala, sidala umsebenzisi we-ServiceNow, bese sidala umsebenzisi one-ID efanayo ku- I-Amazon Cognito iphuli yomsebenzisi. I-Amazon Cognito iyisevisi ye-AWS yokuqinisekisa amaklayenti nokuhlinzeka ngemininingwane ye-AWS yesikhashana.

1. Dala umsebenzisi we-ServiceNow. Qiniseka ukuthi ufaka igama, isibongo, ne-imeyili.

Qaphela i-ID yomsebenzisi yomsebenzisi osanda kwakhiwa. Uzodinga lokhu lapho udala umsebenzisi we-Amazon Cognito endaweni yokubhukuda yabasebenzisi.

2. Kukhonsoli ye-Amazon Cognito, khetha Amachibi abasebenzisi kufasitela lokuhambisa.

Uma usebenzise i-plugin yewebhu ye-Amazon Lex ye-UI, uzobona amagama amabili wabasebenzisi be-pool; uma ungazange, uzobona igama lephuli lomsebenzisi elilodwa kuphela.

3. Khetha iphuli yabasebenzisi enegama lakho le-QnABot futhi dala umsebenzisi omusha. Sebenzisa i-userId efanayo neyomsebenzisi we-ServiceNow.
4. Uma usebenzisa i-Amazon Lex web UI, dala umsebenzisi endaweni efanelekile yabasebenzisi be-Amazon Cognito ngokulandela izinyathelo ezedlule.

Qaphela ukuthi i-Id yomsebenzisi oyidalile izosetshenziselwa iklayenti le-QnABot kanye neklayenti le-Amazon Lex Web UI.

Dala umsebenzi we-Lambda wokucela i-ServiceNow

Kulesi sinyathelo, udala umsebenzi we-Lambda ocela i-ServiceNow API ukuthi idale ithikithi.

1. Ku-console ye-Lambda, khetha Imisebenzi kufasitela lokuhambisa.
2. Khetha Dala umsebenzi.

3. Khetha Umbhali kusukela ekuqaleni.
4. Ukuze Umsebenzi igama, faka igama, njenge qna-ChatBotLambda. (Khumbula ukuthi i-QnABot idinga isiqalo qna- egameni.)
5. Ukuze Isikhathi sokudlala, khetha I-Node.js 18.x.

Lo msebenzi we-Lambda udala indima entsha. Uma ufuna ukusebenzisa indima ekhona, ungashintsha okuzenzakalelayo Ubunikazi be-AWS Nokuphathwa Kokufinyelela (IAM) indima yokwenza ngokukhetha Sebenzisa indima ekhona.

6. Khetha Dala umsebenzi.
7. Ngemva kokudala umsebenzi, sebenzisa umhleli ongaphakathi ukuze uhlele ikhodi ye-index.js.
8. Chofoza ngakwesokudla index.js futhi uyiqambe kabusha ukuze index.mjs.
9. Faka ikhodi elandelayo, okuyisampula yekhodi yomsebenzi owusebenzisayo njengesendlalelo sokubala sokuqonda kwethu:

import AWS from '@aws-sdk/client-secrets-manager'; const incident="incident";
const secret_name = "servicenow/password"; export const handler = async (event, context) => { console.log('Received event:',JSON.stringify(event, null,2)); // make async call createticket which creates serviceNow ticket await createTicket( event).then(response => event=response); return event; }; // async function to create servicenow ticket
async function createTicket( event){ var password=''; await getSecretValue().then(response => password=response); // fetch description and userid from event var shortDesc = event.req._event.inputTranscript; console.log("received slots value", shortDesc); // userName of the logged in user var userName= event.req._userInfo.UserName; console.log("userId", userName); console.log("password from secrets manager::", password); // description provided by user is added to short_description var requestData = { "short_description": shortDesc, "caller_id": userName }; var postData = JSON.stringify(requestData); // create url from hostname fetched from envrionment variables. Remaining path is constant. const url = "https://"+process.env.SERVICENOW_HOST+":443/api/now/table/"+incident; // create incident in servicenow and return event with ticket information try { await fetch(url,{ method: 'POST', headers: { 'Content-Type': 'application/json', 'Accept': 'application/json', 'Authorization': 'Basic ' + Buffer.from(process.env.SERVICENOW_USERNAME + ":" + password).toString('base64'), 'Content-Length': Buffer.byteLength(postData), }, 'body': postData }).then(response=>response.json()) .then(data=>{ console.log(data); var ticketNumber = data.result.number; var ticketType = data.result.sys_class_name; event.res.message="Done! I've opened an " + ticketType + " ticket for you in ServiceNow. Your ticket number is: " + ticketNumber + "."; }); return event; } catch (e) { console.error(e); return 500; } } // get secret value from secrets manager
async function getSecretValue(){ var secret; var client = new AWS.SecretsManager({ region: process.env.AWS_REGION }); // await to get secret value try { secret = await client.getSecretValue({SecretId: secret_name}); } catch (err) { console.log("error", err); } const secretString = JSON.parse(secret.SecretString); return secretString.password;
}

Lo msebenzi usebenzisa i-ServiceNow Incident API. Ukuze uthole ukwaziswa okwengeziwe, bheka Dala isigameko.

10. Khetha Sebenzisa ukuze usebenzise le khodi ku-$LATEST inguqulo yomsebenzi we-Lambda.
11. Use Ukucushwa ithebhu, ku Okuguquguqukayo kwemvelo isigaba, engeza okulandelayo:
    1. • Engeza SERVICENOW_HOST ngenani devXXXXXX.service-now.com.
       • Engeza SERVICENOW_USERNAME ngenani admin.

    

12. Kopisha umsebenzi we-Lambda ARN. Uzoyidinga ngokuhamba kwesikhathi.

Isinyathelo esilandelayo ukugcina igama lakho lomsebenzisi nephasiwedi ye-ServiceNow kokuthi Umphathi Wezimfihlo.

13. Kukhonsoli Yesiphathi Sezimfihlo, dala imfihlo entsha.
14. Khetha Olunye uhlobo lwemfihlo.
15. Engeza amapheya akho enani elingukhiye njengoba kukhonjisiwe bese ukhetha Olandelayo.

16. Ukuze Igama eliyimfihlo, faka igama elichazayo (lalokhu okuthunyelwe, servicenow/password). Uma ukhetha igama elihlukile, buyekeza inani le-const secret_name kukhodi yokusebenza ye-Lambda.
17. Khetha Olandelayo.
18. Shiya Lungiselela ukuzungezisa ngokuzenzakalelayo bese ukhetha Olandelayo.
19. Buyekeza ulwazi oluyimfihlo bese ukhetha Isitolo.
20. Kopisha i-ARN yemfihlo esanda kwakhiwa.

Manje ake sinikeze izimvume ze-Lambda kuMphathi Wezimfihlo.

21. Ekhasini lomsebenzi we-Lambda, yiya ku- Ukulungiselelwa ithebhu bese uzulazulela ku- Izimvume ingxenye.

22. Khetha igama lendima yokwenza ukuze uvule ikhasi le-IAM lendima.
23. Kunqubomgomo elandelayo esemgqeni, hlinzeka nge-ARN yemfihlo oyidalile ngaphambilini:

{ "Version": "2012-10-17", "Statement": [ { "Sid": "SecretsManagerRead", "Effect": "Allow", "Action": ["secretsmanager:GetResourcePolicy", "secretsmanager:GetSecretValue", "secretsmanager:DescribeSecret", "secretsmanager:ListSecrets", "secretsmanager:ListSecretVersionIds"
], "Resource": "<ARN>" } ]
}

24. Engeza inqubomgomo esemgqeni endimeni.

Lungiselela ukulungiselelwa kwe-QnABot

Kulesi sigaba, siqala ngokudala imibuzo yolwazi sisebenzisa isici semibuzo se-QnABot. Sibe sesidala i-bot yokuphendula ecela impendulo kumsebenzisi uma ecela usizo. Le bot isebenzisa uchungechunge lwemibhalo ukuze ishayele enye i-bot, futhi icupha i-Lambda ukuthi idale ithikithi le-ServiceNow.

Ukuze uthole ulwazi olwengeziwe mayelana nokusebenzisa i-QnABot nge-generative AI, bheka Thumela umbuzo wokuzisiza we-AI okhiqizayo uphendula usebenzisa i-QnABot kusixazululo se-AWS esinikwa amandla yi-Amazon Lex nge-Amazon Kendra, kanye ne-Amazon Bedrock.

Yakha umbuzo wolwazi 1

Dala umbuzo wolwazi wokufaka isofthiwe:

1. Kukhonsoli ye-AWS CloudFormation, zulazulela kusitaki se-QnABot.
2. Use Imiphumela tab, bese uvule isixhumanisi ContentDesignerURL.
3. Ngena ngemvume kumklami wokuqukethwe we-QnABot usebenzisa imininingwane yomqondisi.
4. Khetha Engeza ukwengeza umbuzo omusha.
5. Khetha qna.
6. Ukuze I-ID yento, faka isofthiwe.001.
7. Ngaphansi Imibuzo/Amazwi, faka okulandelayo:

   a.	How to install a software b.	How to install developer tools c.	can you give me instructions to install software 

8. Ngaphansi Impendulo, faka impendulo elandelayo:

Installing from Self Service does not require any kind of permissions or admin credentials. It will show you software that is available for you, without any additional requests.
1. Click the search icon in the menu at the top. Type Self Service and press Enter.
2. Sign in with your security key credentials.
3. Search for your desired software in the top right corner.
4. Click the Install button.

9. Nweba Advanced bese ufaka umbhalo ofanayo kuwo Impendulo ye-Markdown.

10. Shiya okunye njengokuzenzakalelayo, bese ukhetha Dala ukulondoloza umbuzo.

Yakha umbuzo wolwazi 2

Manje udala umbuzo wesibili wolwazi.

1. Khetha Engeza ukwengeza umbuzo omusha.
2. Khetha qna.
3. Ukuze I-ID yento, ngena knowledge.001.
4. Ngaphansi Imibuzo/Amazwi, ngena Want to learn more about Amazon Lex.
5. Ngaphansi Impendulo, faka impendulo elandelayo:

### Amazon Lex
Here is a video of Amazon Lex Introduction <iframe width="580" height="327" src="https://www.youtube.com/embed/Q2yJf4bn5fQ" title="Conversational AI powered by Amazon Lex | Amazon Web Services" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" allowfullscreen></iframe>
Do you want to learn more about it?<br>
Here are some resources<br>
1. [Introduction to Amazon Lex](https://explore.skillbuilder.aws/learn/course/external/view/elearning/249/introduction-to-amazon-lex)
2. [Building better bots using Amazon Connect](https://explore.skillbuilder.aws/learn/course/external/view/elearning/481/building-better-bots-using-amazon-connect)
3. [Amazon Lex V2 getting started- Streaming APIs](https://aws.amazon.com/blogs/machine-learning/delivering-natural-conversational-experiences-using-amazon-lex-streaming-apis/)

6. Nweba Advanced bese ufaka impendulo efanayo ngaphansi Impendulo ye-Markdown.

7. Shiya okunye njengokuzenzakalelayo, bese ukhetha Dala ukulondoloza umbuzo.

Yakha umbuzo wolwazi 3

Qedela izinyathelo ezilandelayo ukwengeza omunye umbuzo wolwazi:

1. Khetha Engeza ukwengeza umbuzo omusha.
2. Khetha qna.
3. Ukuze I-ID yento, ngena password.reset.
4. Ngaphansi Imibuzo/Amazwi, faka Ngidinga ukusetha kabusha iphasiwedi yami.
5. Ngaphansi Impendulo, faka impendulo elandelayo:

#### Password Reset Instructions
Please follow below instructions to reset your password
1. Please go to AnyTech's IT web page. 2. Use the Password Reset Tool on the left hand navigation. 3. In the Password Reset Tool, provide your new password and save. 4. Once you change your password, please log out of your laptop and login.
<br><br>
**Note**: If you are logged out of your computer, you can ask your manager to reset the password.

6. Nweba Advanced bese ufaka umbhalo ofanayo we Impendulo ye-Markdown.
7. Khetha Dala ukulondoloza umbuzo.

Dala i-bot yempendulo

Qedela izinyathelo ezilandelayo ukuze udale i-bot yokuqala yokuphendula, eletha impendulo:

1. Khetha Engeza ukwengeza umbuzo omusha.
2. Khetha qna.
3. Ukuze I-ID yento, ngena ElicitResponse.001.
4. Ngaphansi Imibuzo/Amazwi, ngena Please create a ticket.
5. Ngaphansi Impendulo, faka impendulo elandelayo:

Sure, I can help you with that!! Please give a short description of your problem.

6. Nweba Advanced bese uzulazula uye ku- Thola Impendulo ingxenye.
7. Ukuze Thola Impendulo: ResponseBot Hook, ngena QNAFreeText.
8. Ukuze Thola Impendulo: Isibaluli Seseshini Yempendulo Isikhala Segama, ngena short_description.

Lokhu kudala slot okuthiwa short_description esithwebula impendulo noma incazelo yesigameko. Lesi sikhala sisebenzisa i-QNAFreeText eyakhelwe ngaphakathi, esetshenziselwa ukuthwebula umbhalo wamahhala.

9. Ukuze I-Document Chaining: I-Chaining Rule, ngena QID::item.002. Lokhu kufanele kube ngezingcaphuno ezilodwa. Khumbula lo mthetho wokuhlanganisa ongawusebenzisa lapho udala uchungechunge lwemibhalo yakho.
10. Shiya okunye njengokuzenzakalelayo.

11. Khetha Dala ukulondoloza umbuzo.

Dala uchungechunge lwedokhumenti

Manje sakha uchungechunge lwamadokhumenti ku-QnABot oluzocupha umsebenzi we-Lambda ukuze udale ithikithi futhi uphendule ngenombolo yethikithi. I-document chaining ikuvumela ukuthi ubophe ama-bots amabili ngokusekelwe kumthetho owumisile. Qedela izinyathelo ezilandelayo:

1. Khetha Engeza ukwengeza umbuzo omusha.
2. Khetha qna.
3. Ukuze I-ID yento, ngena item.002. Lokhu kufanele kufane nevelu ye-QID enikezwe emthethweni wochungechunge lwedokhumenti ngaphambilini.
4. Ngaphansi Imibuzo/Amazwi, ngena servicenow integration.
5. Ngaphansi Impendulo, faka impendulo elandelayo:

There was an error, please contact system administrator

6. In the Advanced ingxenye, engeza umsebenzi we-Lambda ARN we I-Lambda Hook.

7. Khetha Dala ukulondoloza umbuzo.

Hlola i-QnABot

Ukuze uhlole iklayenti elizenzakalelayo le-QnABot, qedela lezi zinyathelo ezilandelayo:

1. Khetha imenyu yezinketho kokuthi Umklami Wokuqukethwe bese ukhetha Iklayenti le-QnABot.

Iklayenti le-QnABot lizovula kuthebhu entsha yesiphequluli.

2. Ngena ngemvume usebenzisa izifakazelo zomsebenzisi ezisanda kwakhiwa ukuze uqale ukuhlola.

Uma uhlela ukusebenzisa i-Amazon Lex Web UI ekhasini elingashintshi, landela le miyalo.

3. Khetha isithonjana sengxoxo ngaphansi kwekhasi ukuze uqale ingxoxo.
4. Ukuze ungene ngemvume, khetha Ngena ngemvume kwimenyu.

Uzoyiswa ekhasini lokungena ngemvume.

5. Nikeza userId idalwe ngaphambili.
6. Ngokungena kokuqala, uzocelwa ukuthi usethe kabusha iphasiwedi yakho.

7. Manje singahlola i-chatbot ngezimo zokusebenzisa isibonelo. Esimweni sethu sokuqala sokusebenzisa, sifuna ukufunda nge-Amazon bese sifaka umbuzo othi "Ngifuna ukufunda nge-Amazon Lex, unganginika ulwazi ngayo?" I-QnABot inikeza ividiyo nezinye izixhumanisi ezinsizeni.

8. Esibonelweni sethu esilandelayo, sidinga ukufaka isofthiwe kukhompuyutha yethu ephathekayo, bese sibuza "Unganginika imiyalelo yokufaka isofthiwe." I-QnABot iyaqonda ukuthi umsebenzisi ucela usizo lokufaka isofthiwe futhi inikeza izimpendulo ezivela ebhange lolwazi. Ungakwazi ukulandela leyo miyalelo futhi ufake isofthiwe oyidingayo.

9. Ngenkathi ufaka isofthiwe, kuthiwani uma ukhiye iphasiwedi yakho ngenxa yemizamo eminingi ehlulekile yokungena ngemvume? Ukuze ucele ukusethwa kabusha kwephasiwedi, ungabuza “Ngidinga ukusetha kabusha iphasiwedi yami.”

10. Ungase udinge usizo olwengeziwe lokusetha kabusha iphasiwedi futhi ufune ukudala ithikithi. Kulokhu, faka okuthi “Sicela udale ithikithi.” I-QnABot icela incazelo yenkinga; ungafaka "setha kabusha iphasiwedi." I-QnAbot idala ithikithi elinencazelo enikeziwe futhi inikeza inombolo yethikithi njengengxenye yempendulo.

11. Ungaqinisekisa ukuthi ithikithi lesigameko ladalwa kukhonsoli ye-ServiceNow ngaphansi izigameko. Uma ithikithi lingaboniswa ekhasini lokuqala, sesha inombolo yethikithi usebenzisa ibha yamathuluzi yosesho.

Hlanza

Ukuze ugweme ukuzitholela izindleko ezizayo, susa izinsiza ozidalile. Ukuze uthole imiyalelo yokukhipha i-plugin yesisombululo se-QnABot, bheka ku Khipha isisombululo.

Isiphetho

Ukuhlanganisa i-QnABot ku-AWS ne-ServiceNow kunikeza isisombululo sokugcina sokusekelwa kwamakhasimende okuzenzakalelayo. Ngamakhono ezingxoxo e-QnABot e-AI okuqonda imibuzo yamakhasimende kanye nezici zokulawula izigameko eziqinile ze-ServiceNow, izinkampani zingakwazi ukuhlela ukudalwa nokulungiswa kwamathikithi. Ungakwazi futhi ukunweba lesi sixazululo ukuze ubonise uhlu lwamathikithi adalwe umsebenzisi. Ukuze uthole ulwazi olwengeziwe mayelana nokufaka lezi zindlela kuma-bots akho, bheka QnABot ku-AWS.

Mayelana Ababhali

Sujatha Dantuluri uyi-Senior Solutions Architect eqenjini lase-US lezakhamuzi zase-AWS. Uneminyaka engaphezu kuka-20 yesipiliyoni sokusekela uhulumeni wezohwebo kanye nohulumeni. Usebenzisana eduze namakhasimende ekwakheni nasekuklameni izixazululo ezibaluleke kakhulu zemishini. Ube nesandla nakumazinga e-IEEE.

UMaya Haile ungumakhi Wezixazululo kwa-Amazon Web Services ozinze endaweni yase-Washington, DC. Kuleyo ndima, usiza amakhasimende omkhakha womphakathi ukuthi afeze izinjongo zawo ngezixazululo eziklanywe kahle ku-AWS. Unesipiliyoni seminyaka engu-5 esihlanganisa ukunakekelwa kwezempilo okungenzi nzuzo, imidiya nokuzijabulisa, nokudayisa. Ugqozi lwakhe ukusebenzisa i-AI ne-ML ukusiza amakhasimende omkhakha womphakathi ukufeza izinhloso zawo zebhizinisi nezobuchwepheshe.

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• Source: https://aws.amazon.com/blogs/machine-learning/integrate-qnabot-on-aws-with-servicenow/