Update:

• 11:12 am, the app has exited maintenance and now available.
• As of 11:30 am, the app is down again under maintenance.

An unexpected and extended downtime on UnionBank’s mobile app, is causing widespread disruptions and inconvenience for users. As of this writing, the banking application has remained unavailable for nearly three consecutive days.

Fast facts:

• According to numerous reports from disgruntled customers on social media platforms, the app has been non-functional since Wednesday.
• Most users were surprised by the sudden downtime, which came without any advance notification.
• This lack of communication added to the frustration among the user base, many of whom rely solely on UnionBank for their financial needs.

No information or updates regarding the disruption were posted on the bank’s official Facebook page. However, in response to a user inquiry, UnionBank did acknowledge that they were aware of the issue and were working on it.

On the other hand, the bank did make a public statement on Twitter acknowledging ongoing system maintenance, which has allegedly led to the prolonged service disruption.

However, the tweet did not provide an estimated timeline for when the service will be back up.

The prolonged downtime has ignited a wave of dissatisfaction among UnionBank’s customers, especially those who depend solely on the bank for their daily transactions and other financial services.

Many voiced their complaints and concerns on social media, underscoring the critical role the bank plays in the users’ daily transaction activities.

This is a developing story.

Read more:

This article is published on BitPinas: Why is UnionBank Down? Prolonged Outage Frustrates Users

Disclaimer: BitPinas articles and its external content are not financial advice. The team serves to deliver independent, unbiased news to provide information for Philippine-crypto and beyond.

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