The rapidly advancing world suddenly came to a halt with the outbreak of the COVID-19 pandemic. If anything positive that has come out of this crisis is that it has made people more comfortable with technology. Even people from non-tech-savvy older generations are readily adopting technological advancements. Especially the customer service verticals (helpdesk and support […]

The post 5 Reasons why Customer Service Chatbots are the Need of the Hour appeared first on Mantra Labs.

We are all sailing through the same choppy waters amid the worldwide lockdown issued in the wake of COVID-19. The uncertainty and unrest...

More than 7% of the US population already works from home; and now, due to the great lockdown, a lot more people are...

With over 3 million confirmed cases of COVID-19 throughout the world and more than 200,000 deaths to date since the first report; coronavirus has spread wreaking havoc on any back-office operation, and more intensely on call centers throughout the globe. For a couple of years now, organizations have only been theorizing the possibility of AI […]

The post How is AI extending customer support during COVID-19 pandemic appeared first on Mantra Labs.

If you’re used to going to an office every day and communicating with your team in person, having to suddenly work from home...

The end of every year usually plays out as follows: either people look back at past 12 months, brooding about what could have...

I’ve spent most of my life learning from others. In university, first as a student of computer science, and then as a Ph.D....

Almost every company has a data science team. As a team lead, it is your responsibility to make the team effective, that is,...

Reading Time: 2 minutes The White House has had several breaches of its physical security recently that have caused embarrassment and concern for the...