Generative Data Intelligence

Tag: walking

The innovation business

“What we’re trying to do is impossible,” says Paulo Dimas, VP of Product Innovation at Unbabel. The crowded room of engineers, designers and...

Let’s be honest: you can’t design trust

It was a few minutes before 9 a.m.I was growing nervous as I anticipated the flood of customers into the London café where...

5 Unexpected Challenges Faced By Distributed Teams & How to Fix Them

All of a sudden, distributed teams (remote workers) are more than just an oddity. They’re a workplace force to be reckoned with.According to...

The Handover: Moving up the stairs to customer success

I recently moved apartments here in New York City — surely one of the more odious ordeals of urban living. For most people...

Recapping Google I/O 2019 In 7 Minutes

I’m Bapusaheb Patil, a Mentor here at Codementor, and I’m excited to share my experience at Google I/O 2019!Before we get to the...

Finding your (non-)voice — the move to a written customer experience

I’ll make this short: The thing you’re doing now, reading prose on a screen, is going out of fashion.An article on the New...

One language to rule them all. Or not.

It’s easy to say that we focus more on the future than on the past. It’s not entirely true, of course, and focusing...

From Abacus to Zendesk: Customer Service through the ages

Once upon a time, there was a man named Nanni. One day, he bought copper from another man called Ea-nasir. The transaction didn’t...

Unbabel at Dreamforce 2018: Not all heroes wear capes. But we do

There is a superhero in all of us, we just need the courage to put on the cape.…said Superman and I tend to...

What you don’t know about Dreamforce may hurt you

I don’t know if you’ve ever been to Dreamforce but let me be clear: it can get messy.I mean, it’s the world’s largest...

Computer says no — Why my dad hates automation in customer support

When people start talking about automation in customer support, and how computers are taking over and why we no longer need human agents,...

New Powerful ATM Malware Spreading Warns FBI

Reading Time: 3 minutesThe most memorable cyber attack demonstration I’ve ever seen was Barnaby Jack’s ATM jackpotting presentation at Black Hat 2010....

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