Once upon a time, there was a man named Nanni. One day, he bought copper from another man called Ea-nasir. The transaction didn’t...

Even for June, it was a surprisingly warm afternoon when we met John Keefe, in Lisbon’s Terreiro do Paço. He was wearing a...

On Dec. 29, SoundAI, a Chinese tech startup that develops acoustics-focused artificial intelligence (AI) technology, has completed its Series B round of...

Bat-winged humanoids, blue-skinned goats, bipedal tailless beavers, a temple made of sapphire — these were some of the sights witnessed by Sir John...

Last week MassTLC brought together data scientists, analysts, software engineers, and others who focus on machine learning and artificial intelligence in their companies and organizations for our second annual MassIntelligence conference. The morning began with a keynote from Rohit Prasad, Vice President and Head Scientist at Amazon Alexa. Rohit provided an in-depth look into the […]

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As someone who has worked in Customer Service before, I wish I could have stuck to the same script Kelly Kapoor did every...

There’s something almost magical about the world of partnerships.Rather than considering everyone around you a threat, you change your perspective entirely, forget the...

A lot of people have been talking about machine translation in customer service. It would make replying to tickets more efficient, improve the...

Leading a marketing team comes with many responsibilities, and perhaps one of the most overlooked is making sure we’re aligned with the different...

As a linguist, I easily obsess over what people are saying. Are they being ironic? Was that a speech error? What’s the real...

The practice of providing health services is moving away from the traditional clinician centrist practice model. The prevailing line of thought revolves around...

Back in 2017, we got this crazy idea scribbled in a napkin: bring our customers and partners to Lisbon and run the first...