I just called to say I love you – is not what you expect to hear when you call the service line of...

Share... Facebook Twitter Linkedin Reddit StumbleUpon Tumblr Print email Artificial intelligence is all around us, to say the least. It’s invaded our workplaces, our cars, our phones and every aspect of personal...

Yuriy Oparenko, Product Designer at Intercom, developed his first chatbot in 2015. It was for a UK bank that wanted to jump on...

The travel industry pioneered early large scale computing, particularly with the advent of airline booking systems, in the 1960s. Back then, these were...

Compliments of Nate Chastain and Mara Schmiedt of ConsenSys Tl:dr: At the moment, there is a lot of chatter around...

I’ll make this short: The thing you’re doing now, reading prose on a screen, is going out of fashion.An article on the New...

Since I joined Unbabel as the VP of Global Alliances, I’ve been working closely with partners like Zendesk, Salesforce, Microsoft, and Concentrix, to...

Artificial Intelligence (AI) has the peculiar ability to simultaneously amaze, enthrall, leave us gasping and intimidate. The possibilities of AI are innumerable and...

No second chances.These three words serve as a translator’s koan. They loom largest in the minds of literary translators, who set out to...

Present-day digital assistants keep our diaries in order, give us directions and take care of our correspondence. They are, first and foremost, virtual...

Once upon a time, there was a man named Nanni. One day, he bought copper from another man called Ea-nasir. The transaction didn’t...

Even for June, it was a surprisingly warm afternoon when we met John Keefe, in Lisbon’s Terreiro do Paço. He was wearing a...