FCR reduces churn and turns customers into brand fans, but how do you increase your first call resolution rate? Here some best practices!

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Facebook’s Horizon Workrooms connects both VR and video chat users together in the same space. Although it’s still in beta, the...

A London-headquartered startup called LOVE, valued at $17 million following its pre-seed funding, aims to redefine how people stay in touch with close...

Facebook today is surprise-launching a new app called Horizon Workrooms, a virtual collaboration space that connects both VR and video chat users....

It’s been a long time coming, but Oculus has finally provided a way for players to invite friends to their VR...

A class action complaint alleging privacy violations by Zoom may entitle millions of customers to a payout. Zoom has agreed to pay $85...

By John P. Desmond, Editor, AI Trends   The last-mile delivery market for autonomous delivery robots is poised to make a comeback, with startups...

PokémonTrainers are looking at how to catch Treecko in Pokemon GO as part of the 5-Year Anniversary Challenge. Treecko, alongside 18 other Pokemon are...

PokémonTrainers are looking at how to catch Bulbasaur in Pokemon GO as part of the 5-Year Anniversary Challenge. Bulbasaur, alongside 18 other Pokemon are...

PokémonTrainers are looking at how to catch Squirtle in Pokemon GO as part of the 5-Year Anniversary Challenge. Squirtle, alongside 18 other Pokemon are...

PokémonTrainers in Pokemon GO are eager to learn how to get Froakie in order to complete the Fifth Anniversary Collection Challenge.As part of...

PokémonTrainers are learning how to get Chespin in Pokemon GO as part of the 5-Year Anniversary Collection Challenge.Chespin, along with its Kalos region...