I’m founder of AI4US. We build high-performing AI teams with majority Black women scientists to help companies overcome the tech gender and...

We always talk about innovative technology and how it influences or can influence, but we barely see them in actions. Not necessarily in...

FirstMark Capital, the NY-based VC firm whose portfolio includes Shopify, Riot Games, Pinterest, Airbnb, InVision and more, has today announced the close of...

By Michael Deane A key element of customer satisfaction is customer support. Providing a customer journey that’s both effortless and...

The plaintiff in a lawsuit accusing BitMEX of market manipulation and operating without a license in the U.S. believes that Twilio possesses thousands...

About The Author Bryan is a designer, developer, and educator with a passion for CSS and static sites. He actively works to mentor...

Stackin’, a Venice-based fintech which “wants to be the simplest entry point into finance” for millennials, has landed $12.6 million in a Series...

As the touchpoints customers use to engage with brands move to an increasingly complex mixture of digital and real-life interactions, you’re faced with the daunting task of delighting your customers with personalized experiences that hit the mark across these channels. Customer expectations are evolving as well. Today’s customers quickly lose patience with brands that can’t […]

Long ago, I built a web app for an enterprise (200k+ employees). Feedback on the web app prompted me to do an experiment. What would happen if I were to create a WhatsApp chatbot to solve the specific use case, instead of a web app? Would people like it better? Would it be more useful? But the story is much bigger than that. Chatbots have so much potential! In this WhatsApp chatbot tutorial, I wanted to share my learning journey, best practices I discovered, and my predictions on the app vs. chatbot question. And beyond: Will chatbots one day replace all traditional…

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At Unbabel we have something called Night Lab — projects related to the company done by groups of people in their spare time,...