Scanning paper documents is an essential step in digitization. With more than half of small businesses still relying on paper records, you will likely have a...

by Rebecca Oi March 21, 2024 The banking industry stands at the brink of a major transformation, driven by rapid technological advancements and changing customer expectations...

Open banking, also known as open finance, is transforming the banking industry with financial institutions embracing greater transparency and collaboration, while also driving product...

Due to the fast-paced nature of business today, where the ability to...

How anonymous is Bitcoin, really? Not as much as you might think. People buying and selling products have to find a better alternative and...

In the fast-paced world of modern business, the relentless tide of tasks and processes can often feel overwhelming. Imagine this: you're part of a...

What is Democratized AI:  The democratization of artificial intelligence entails universal access to AI. Put simply, open-source datasets and tools, which were created by prominent...

Artificial intelligence (AI) is revolutionizing the capabilities and efficiency of contact center operations. From chatbots to predictive analytics, AI-driven technologies are enhancing customer...

Generative AI agents are capable of producing human-like responses and engaging in natural language conversations by orchestrating a chain of calls to foundation models...

IntroductionIn the modern business landscape, Customer Relationship Management (CRM) platforms like Salesforce have become indispensable. Salesforce’s ability to integrate with popular email services such...

This post was written in collaboration with Ankur Goyal and Karthikeyan Chokappa from PwC Australia’s Cloud & Digital business. Artificial intelligence (AI) and machine...

IntroductionIn this blog, we will dive right into something massive that's reshaping the marketing world: WhatsApp. It’s not just for texting your friends anymore....