If you’re reading this in the original English it was written (rather than our translations in Chinese, German, French, Portuguese, Spanish or Italian), perhaps it’s not...

A lot of people have been talking about machine translation in customer service. It would make replying to tickets more efficient, improve the...

When people start talking about automation in customer support, and how computers are taking over and why we no longer need human agents,...

Reading Time: 4 minutesIf you’re into gaming, you’ve probably heard of Fortnite: Battle Royale. Epic Games’ popular new online title debuted on consoles...

Reading Time: 4 minutesIf you’re into gaming, you’ve probably heard of Fortnite: Battle Royale. Epic Games’ popular new online title debuted on...

Reading Time: 3 minutesMany of us are dependent on the computers and smart devices to complete our official, personal and household duties....

Reading Time: 5 minutesEmail spam is not only annoying but also dangerous to users. So, what is email spam? Email spam is nothing...

Reading Time: 5 minutesEmail spam is not only annoying but also dangerous to users. So, what is email spam? Email spam is...

According to Reputation Builder, an angry customer is two or three times more likely to leave a negative review, and 80% of customers...

At Unbabel we have something called Night Lab — projects related to the company done by groups of people in their spare time,...

I do something very annoying.Whenever I speak Portuguese I tend to drop English words in the middle of sentences. It’s weird, I know....

Unbabel’s Head of Research, André Martins has been awarded a prestigious European Research Council (ERC) Starting Grant for his proposed 5-year research project...