With over 3 million confirmed cases of COVID-19 throughout the world and more than 200,000 deaths to date since the first report; coronavirus has spread wreaking havoc on any back-office operation, and more intensely on call centers throughout the globe. For a couple of years now, organizations have only been theorizing the possibility of AI […]
The deployment of increasingly smarter chatbots, AI-powered virtual assistants and conversational AI technology has enabled organizations to increase customer engagement, save resources...
Many organizations find themselves looking for software solutions that simply do not exist on the market today. After endless searching, they finally decide...
