With over 3 million confirmed cases of COVID-19 throughout the world and more than 200,000 deaths to date since the first report; coronavirus has spread wreaking havoc on any back-office operation, and more intensely on call centers throughout the globe. For a couple of years now, organizations have only been theorizing the possibility of AI […]

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Picower Institute researchers are embarking on experiments to learn the mechanisms by which coronavirus might affect mental health.

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