Reading Time: 7 minutes 2019 is the year we can finally say “institutions have arrived,” in the blockchain / crypto industry and in a big way. Despite being a commonly cited catalyst within the crypto space, progress has felt slow. After all, these are large organizations with significant value at risk, so they want to be careful and deliberate […]

A while back, I attended the Omnichannel Exec Forum in our hometown of Lisbon.I know, I know. This event happened in March and...

Yuriy Oparenko, Product Designer at Intercom, developed his first chatbot in 2015. It was for a UK bank that wanted to jump on...

I’ll make this short: The thing you’re doing now, reading prose on a screen, is going out of fashion.An article on the New...

When people start talking about automation in customer support, and how computers are taking over and why we no longer need human agents,...

Leading a marketing team comes with many responsibilities, and perhaps one of the most overlooked is making sure we’re aligned with the different...

Consumer and B2B customers alike are busy people. We live in a fast-paced, digital world where technology has groomed us all to expect...

According to Reputation Builder, an angry customer is two or three times more likely to leave a negative review, and 80% of customers...