Your contact center serves as the vital link between your business and your customers. Every call to your contact center is an opportunity to...

Reliability managers and technicians in industrial environments such as manufacturing production lines, warehouses, and industrial plants are keen to improve equipment health and uptime...

The Amazon International Seller Growth (ISG) team runs the CSBA (Customer Service by Amazon) program that supports over 200,000 third-party Merchant Fulfilled Network (MFN)...

This post is co-authored by Marios Skevofylakas, Jason Ramchandani and Haykaz Aramyan from Refinitiv, An LSEG Business. Financial service providers often need to identify...

Organizations are increasingly building and using machine learning (ML)-powered solutions for a variety of use cases and problems, including predictive maintenance of machine parts,...

This blog post is co-written by Jonathan Lee, Nelson Leung, Paul Min, and Troy Squillaci from Intel.  ...