Artificial Intelligence (AI) will replace customer support agents. How often have you heard this over the last few years?That’s usually the first thing...
Expectations have never been higher.Today’s businesses are operating outside of the bounds of their industries — you’re not just competing with brands that...
David Koepsell has been examining the future of genomic data for nearly a decade. An academic philosopher, entrepreneur, and retired attorney, Koepsell keeps...
In the thick of internationalization efforts, language can come as an afterthought. Historically, multilingual customer support has been a drain on resources and...