In 2013, a group of researchers from the University of Edinburgh published the largest study to date about the correlation between bilingualism and...

You might be thinking, “great, another article about customer centricity. I cannot wait to read it”.Followed by a robust yawn. Books, blogs, keynotes,...

Customer support is crucial in any business (even though some people see it as the second cousin who gets invited to the wedding...

When people start talking about automation in customer support, and how computers are taking over and why we no longer need human agents,...

You could say that at one point FAQs were rocket science. That’s because they were brought online by NASA, in 1982. (As a...

The Second Annual Healthcare Blockchain Summit, organized by The Center for Business Innovation (TCBI) and Krysalis Labs, will be held in Boston on...

According to Reputation Builder, an angry customer is two or three times more likely to leave a negative review, and 80% of customers...

With almost 229 million users scattered across the globe (in 196 countries to be exact), Change.org is the biggest petition platform in the...

It’s hard to believe that a single material can be described by as many superlatives as graphene can. Since its...

Try a quick experiment: Take two flashlights into a dark room and shine them so that their light beams cross....

Four years ago, working on customer support in Lisbon, I would routinely get thousands upon thousands of messages every single month. Checking my...

Physicists at MIT and Harvard University have demonstrated a new way to manipulate quantum bits of matter. In a paper...