Tag: gig economy
Financial Services: The Coming Cataclysm
Alex Tapscott is a venture capital investor, co-author (with Don Tapscott) of Blockchain Revolution: How the Technology Behind Bitcoin and Other Cryptocurrencies is Changing...
These 15 matchmaking and social media startups want to change how we connect
The first thing that comes to mind when we think of social platforms and matchmaking is usually dating apps, but the potential of...
Researchers say Voatz voting app has big security flaws, 4 states using it for 2020 elections anyway
Researchers at MIT say the voting app Voatz, which is being used by at least 4 states in the 2020 elections, has...
14 Coaching Pros Predict The Hottest Career Paths Of 2020 And Beyond
The business world is constantly changing based on emerging technologies and market demands. Jobs that didn’t exist just a decade or two ago,...
“And In This Corner …” A Look at Germany’s Top 10 Challenger Banks
How is the battle of the challenger banks manifesting itself in Germany? As FinovateEurope gets started in Berlin this week, we take...
The six barriers to efficient multilingual support (and how to overcome them)
Nowadays, companies that have grown internationally target customers in numerous countries at once.But providing customer support in multiple languages can easily turn into...
A good gig: Paula Kennedy on AI, remote work, and innovation at Concentrix
For years, companies in the Business Process Outsourcing space, or BPOs, have relied on a bricks-and-mortar model, working with thousands of customer advocates...
Behind the Customer Centric Conference: building an event from scratch
It all started with a newsletter, last August. A weekly bulletin with hand-picked content and insights for the CX leaders who seek to...
AI, gig, and you: the holy trinity of customer service
Since I joined Unbabel as the VP of Global Alliances, I’ve been working closely with partners like Zendesk, Salesforce, Microsoft, and Concentrix, to...
Survival of the fittest: are BPOs ready to evolve?
The most successful businesses respond to market pressures much in the same way Darwin’s famous Galápagos finches responded to food scarcity: adapt or...
Here’s What I Learned at RSAC 2018
Reading Time: 4 minutesThe RSA Conference is one of the biggest events in the world of cybersecurity. I wasn’t there this year, but...
Here’s What I Learned at RSAC 2018 | Comodo Cybersecurity
Reading Time: 4 minutesThe RSA Conference is one of the biggest events in the world of cybersecurity. I wasn’t there this year,...
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