Generative Data Intelligence

Tag: Gartner

Endpoint Protection Platform for Business Environment

Reading Time: 3 minutesIn today’s business environment, the term “endpoint” has become synonymous with any device that can connect to a network...

Endpoint Protection Platform for Business Environment

Reading Time: 3 minutesIn today’s business environment, the term “endpoint” has become synonymous with any device that can connect to a network...

A New Fund for the Next Decade

05 Apr 2019 A New Fund for the Next Decade Tags: fintech, Innovation, Investing, MiddleGame Ventures, venture capital in Uncategorized...

Finding your (non-)voice — the move to a written customer experience

I’ll make this short: The thing you’re doing now, reading prose on a screen, is going out of fashion.An article on the New...

AI, gig, and you: the holy trinity of customer service

Since I joined Unbabel as the VP of Global Alliances, I’ve been working closely with partners like Zendesk, Salesforce, Microsoft, and Concentrix, to...

As for Types of Chatbots: Deep Learning for Chatbot

Deep learning for chatbots remains a hot topic as more and more companies look for different approaches to develop their chatbots. Deep learning...

What are the use cases and advantages of Cognitive Computing?

Cognitive computing has taken the tech industry by storm and has become the new buzzword among entrepreneurs and tech enthusiasts. Based on the...

Ticket to ride — Transforming customer service with next-generation automation

This article is a guest post from Mikhail Naumov, President and Co-Founder at DigitalGenius, an AI platform that puts customer support on autopilot...

What We Learned at Gartner Information Security & Risk Management Summit 2018 in Maryland

Reading Time: 4 minutes The Gartner Information Security & Risk Management Summit at National Harbor, Maryland ran from June 3rd to 7th. Gartner’s event...

Gartner Information Security and Risk Management Summit 2018 Maryland

Reading Time: 4 minutesThe Gartner Information Security & Risk Management Summit at National Harbor, Maryland ran from June 3rd to 7th. Gartner’s...

Automating customer support: do humans really need human help?

According to Reputation Builder, an angry customer is two or three times more likely to leave a negative review, and 80% of customers...

ITSM – The best cost effective solution for Better Service – Comodo News and Internet Security Information

Reading Time: 3 minutesA Gartner study reads, “By 2019, IT service desks utilizing machine learning enhanced technologies will free up to 30%...

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