Artificial intelligence (AI) is revolutionizing the capabilities and efficiency of contact center operations. From chatbots to predictive analytics, AI-driven technologies are enhancing customer...
The initial phase of the global pandemic shocked nearly every industry, with in-person events effectively grinding to a halt. Industry conferences that millions of people had relied on for networking, training, and generating business were suddenly gone. Fortunately, companies, organizers, and supporting event platforms were agile, quick-footed, and resourceful in their efforts to shift events […]
@smith-willasSmith WillasSmith Willas is a freelance writer, blogger, and digital media journalist. He has a management degreChinese authorities are testing systems that use...
ParallelDots Excel Add-in provides state-of-the-art text analysis capabilities from the comforts of your spreadsheets without writing a single line of code. The add-in...