Jen Jope was meeting her new therapist for a session.Before it started, he told her he was going to focus on what she...

A while back, I attended the Omnichannel Exec Forum in our hometown of Lisbon.I know, I know. This event happened in March and...

One of the leading over-the-counter (OTC) trading desks which belongs to the US-based cryprocurrency company Circle, wrote in a report that its trades...

Reading Time: 3 minutesA Gartner study reads, “By 2019, IT service desks utilizing machine learning enhanced technologies will free up to 30%...

Reading Time: 2 minutesThe process of managing requests on behalf of your clients, users and customers may seem simple on the surface...

Reading Time: 2 minutesThe process of managing requests on behalf of your clients, users and customers may seem simple on the surface but...

Customer Support often has a bad name. And that’s strange. Because everyone who works in customer service also knows exactly what it’s like...

When Celso Martinho, the co-founder of SAPO and Bright Pixel invited Unbabel to be a part of the first edition of Pixels Camp,...

“The Internet is in English”It’s easy to fall under this illusion. Even though this statement used to hold true in the 90s, nowadays...