The interconnectedness of today’s world poses unique challenges that force corporate security and intelligence units to adopt new risk management tools. Rather than...

The story of automation has sometimes gotten caught up in familiar tropes: Robots are coming to take away everybody’s jobs.Perhaps a more imaginative...

Let’s imagine, for a moment, there were a help center for some of life’s most important questions. You might find the following article...

In the wee hours of the night, when most engineers are sound asleep at home, a small team of developers and product managers...

Once upon a time, there was a man named Nanni. One day, he bought copper from another man called Ea-nasir. The transaction didn’t...

You might be thinking, “great, another article about customer centricity. I cannot wait to read it”.Followed by a robust yawn. Books, blogs, keynotes,...

As of today, Microsoft Dynamics 365 for Customer Service users can integrate translation directly into their workflow by connecting with Unbabel’s solution, now...

Consumer and B2B customers alike are busy people. We live in a fast-paced, digital world where technology has groomed us all to expect...

With hundreds of customer service software (CSS) options out there, which one is right for your company? In this post, we look at...

Reading Time: 5 minutesGood ITSM tools support a whole set of ITSM processes. They are offered as a suite of services for execution...

Reading Time: 5 minutesGood ITSM tools support a whole set of ITSM processes. They are offered as a suite of services for...

Reading Time: 5 minutesGood ITSM tools support a whole set of ITSM processes. They are offered as a suite of services for...