As financial institutions worldwide battle the headwinds of tighter monetary policy and slowing economic growth, they are having to do so in an environment...
By Judith Rinearson and Kai Zhang In May 2021, the UK‘s Financial conduct authority (FCA) published a consultation paper proposing there would be a “new consumer duty“.[1] The central proposition is that a firm must deliver “good outcomes” for consumers which is then supplemented by additional requirements. In particular, the FCA noted in its May consultation: […]
