Generative Data Intelligence

Tag: chatbots

A New Fund for the Next Decade

05 Apr 2019 A New Fund for the Next Decade Tags: fintech, Innovation, Investing, MiddleGame Ventures, venture capital in Uncategorized...

Live chat in customer service: Did online chat fall flat?

Yuriy Oparenko, Product Designer at Intercom, developed his first chatbot in 2015. It was for a UK bank that wanted to jump on...

Finding your (non-)voice — the move to a written customer experience

I’ll make this short: The thing you’re doing now, reading prose on a screen, is going out of fashion.An article on the New...

AI, gig, and you: the holy trinity of customer service

Since I joined Unbabel as the VP of Global Alliances, I’ve been working closely with partners like Zendesk, Salesforce, Microsoft, and Concentrix, to...

As for Types of Chatbots: Deep Learning for Chatbot

Deep learning for chatbots remains a hot topic as more and more companies look for different approaches to develop their chatbots. Deep learning...

The bots we’re looking for: experimenting with conversational journalism

Even for June, it was a surprisingly warm afternoon when we met John Keefe, in Lisbon’s Terreiro do Paço. He was wearing a...

Artificial Intelligence and Machine Learning in the Insurance Industry

The insurance industry is facing tumultuous times with technology shaping the way it operates. And, in a bid to cover the possibilities and...

What are the use cases and advantages of Cognitive Computing?

Cognitive computing has taken the tech industry by storm and has become the new buzzword among entrepreneurs and tech enthusiasts. Based on the...

Artificial Intelligence in Healthcare – A Comprehensive Account

To say that the role of Artificial Intelligence in Healthcare is intriguing, would be an understatement. AI and Machine Learning can bring about...

Computer says no — Why my dad hates automation in customer support

When people start talking about automation in customer support, and how computers are taking over and why we no longer need human agents,...

Ticket to ride — Transforming customer service with next-generation automation

This article is a guest post from Mikhail Naumov, President and Co-Founder at DigitalGenius, an AI platform that puts customer support on autopilot...

Making sense of AI tools for marketing

Not a week goes by without some new artificial-intelligence-powered product being marketed to marketers. For marketers wanting to gain an edge on the...

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