Generative Data Intelligence

Tag: Booking.com

The missing kiwi of machine translation: open sourced quality estimation

It was 1954, and the future was clear: human translators would be obsolete in a few years’ time.At least that’s what the researchers...

AI, gig, and you: the holy trinity of customer service

Since I joined Unbabel as the VP of Global Alliances, I’ve been working closely with partners like Zendesk, Salesforce, Microsoft, and Concentrix, to...

Location, location, relocation: Moving Customer Service operations to improve business

Companies in the travel industry face a formidable challenge: when travelers leave their comfort zone, they want everything to run smoothly, and when...

The good, the bad and the ugly of machine translation for customer service

A lot of people have been talking about machine translation in customer service. It would make replying to tickets more efficient, improve the...

Unbabel at Dreamforce 2018: Not all heroes wear capes. But we do

There is a superhero in all of us, we just need the courage to put on the cape.…said Superman and I tend to...

“Now we can pay the gas bill!”

Unbabel lands $23 million in new fundingIt could have been any other Thursday. I woke up, had yoghurt and cereal for breakfast, walked...

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