Generative Data Intelligence

Paperless Patient Onboarding: The Essentials

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Documentation has always played an important role in the healthcare industry. Clinicians need patients to fill out intake paperwork, sign consent agreements, and gain access to their information, among other requirements.

A paperless patient onboarding solution that fully connects you to your existing systems is now a necessity. With remote care becoming an absolute requirement for providers all over the world, paperless patient onboarding provides an effective solution for promoting remote care.

So, here are just a few of the benefits you can expect to see when you implement paperless patient onboarding:

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Best Practices for an Efficient Patient Onboarding

Every step of the patient journey should focus on the patient. Keeping the focus on the patient gives them a sense of value and importance while being treated at your practice. With digital healthcare processes, healthcare providers can expand their capabilities and meet their patients anywhere for a more convenient experience.

Patients can utilize their preferred devices to share medical history data, sign critical papers, and manage appointments. This process uses online data collection, document production, and eSignature collection for a completely secure transaction. Digital workflows reduce the need for tedious, out-of-date procedures and processes that are prone to human error.

Consequently, the following recommendations will enhance your new patient onboarding process and help you establish a solid foundation for your connections with new patients.

Provide Online Access to Patient Forms

Using paper forms in medical professions is one of the most inefficient practices. Patients are usually already pressed for time, and many are ill. Forms are the last thing they want to deal with when sitting in a busy waiting area.

The disarray of paper is not just a problem for patients. Nearly one-third of physicians reported spending at least 20 hours a week dealing with paperwork and other administrative activities.

Making the switch to online patient intake forms is the first step in streamlining your onboarding process for patients. New patients are asked to fill out these forms to provide their medical history, contact information, and other relevant information. Patients’ informed consent can be obtained by e-signatures, which you can use to incorporate terms and conditions. Patients can fill out all necessary paperwork before arriving at your clinic, reducing the likelihood of feeling rushed once they get there.

Moreover, your personnel may devote more of their time to strategic work and less time to tedious data input with the help of these systems, which do not necessitate manual administration.

Maintain the Confidentiality and Security of your Data

Incorporating online forms and Protected Health Information (PHI) for new patients is impossible without referencing the Health Insurance Portability and Accountability Act (HIPAA). You must put certain precautions in place to maintain the integrity and confidentiality of protected health information.

Protecting the sensitive patient health data collected via online intake forms is essential to the paperless onboarding of patients. It decreases the chance of a security breach and facilitates the acquisition and maintenance of patient trust.

In addition to utilizing HIPAA-compliant forms, the following additional security measures can help assure compliance and confidentiality during the onboarding process:

  • Access Control: By implementing access controls, you can carefully monitor who has access to collected data. To protect patient and practice data, you can establish individual user permissions based on responsibilities.
  • Auditing and Logging: You should expect to keep audit logs for at least six years and track user activity in your accounts, which can help uncover any potential data breaches or problems regarding data security.
  • Data Encryption: Encryption protects patient data by encrypting it with a key that can only be decoded by someone with access to the encryption key. Even if hackers gain access to files, their information will be inaccessible without a decryption key.
  • Inactivity Timeouts: By setting user sessions to expire after a predetermined amount of inactivity, you can lessen the possibility that patient or practice data will be accessible on an idle device.

A crucial step in your paperless patient onboarding procedure is securely storing and routing the ePHI you acquire from patients. Your workflows can be greatly streamlined, and your data accuracy can increase by automating these tasks.

  • Data Storage: A ton of information, including basic identifying details, a medical history, and proof of insurance, is frequently requested from new patients. You can store the data right away in a secure database if you collect this information using online forms. When a patient clicks submit, information about that patient enters the required database, where authorized users can access it to verify insurance or make treatment plans.
  • Data Routing: The patient flow can improve by using secure methods to automatically deliver ePHI to fill out crucial forms or create records. Since the data does not need to be manually moved from point A to point B, it can also reduce data mistakes. There are several ways that you can implement data routing:
  • Email: When data is submitted, a simple email message is sent to staff members informing them that new data has gotten added to the database. You may include a link to the submission data stored in the database in these emails. Another choice is to use email SMTP, which has the advantage of sending emails over a private server, which allows the submission data to be included directly in the email.
  • Third-Party Systems: Submission data can be forwarded to third-party applications via integrations, API, and webhooks if the connections are HIPAA-compliant. To generate and update patient records, you can use a CRM interface, such as Salesforce, to pass ePHI from an online form to the CRM.
  • eSignature Collection: Submitted data can also be used to complete important papers and transmit them for electronic signatures. You can take care of signing any forms on a computer, tablet, or mobile phone. Plus, you can set the system up so that reminders are issued to encourage promptness.

Ask Patients for Their Opinions and Feedback

As soon as the patient’s information is obtained electronically and the relevant physician has seen the patient, it is time to find out how satisfied they were with their whole experience.

This feature can be accomplished most efficiently by sending a patient satisfaction survey to all new patients, asking them to rate their overall experience, including the onboarding process.

Look for trends that could help you improve the overall experience. As a result, you can ensure that you are doing everything possible to provide your patients with a smooth and high-quality visit.

A speedy and convenient onboarding procedure is crucial because it is the patient’s first impression of your medical facility. One approach to speed up the process is to use safe, secure paperless forms. Patients can submit their data at a time and location of their choosing, and they can do so with confidence, knowing that their data is safe and secure.


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Conclusion

These days, time is the most valuable commodity there is. Thus, implementing old, traditional onboarding processes instead of paperless ones is counterproductive and wasteful for all parties.

Create a paperless patient onboarding procedure as the first step in your plan to enhance the overall patient experience at your healthcare facility. Because healthcare may be personal and invasive, it is essential to put individuals at rest and decrease their burden from the beginning of their experience.

Ultimately, implementing online healthcare workflows will save time for your back office, streamline the patient experience, and preserve critical patient health information.


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