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Listen: How voice data can reduce fraud and ease customer friction

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Sixty-three percent of respondents to a recent survey think resetting their password is a huge inconvenience and 14% would rather be stuck in rush-hour traffic than reset their password. And ironically, at one institution, fraudsters were able to pass knowledge-based question barriers 92% of the time, while actual customers correctly answered the questions only about […]

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  • Source: https://bankautomationnews.com/allposts/center-of-excellence/listen-how-voice-data-can-reduce-fraud-and-ease-customer-friction/

This Post was originally published on Bankinnovation

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