Share HSBC Bank USA announced today that customers can now text with bank employees on Apple devices with “Apple Business Chat.” The new customer service solution adds another channel to HSBC’s conversational banking efforts, which already see about 150,000 contacts every month.  “It is like having a banker in your pocket,” said Katie Jenkins, head …Read More

Source: https://bankinnovation.net/allposts/biz-lines/retail/hsbc-launches-apple-business-chat-for-customer-service/