Share Communications between credit card issuers and customers must improve to reverse the “significant decline” in U.S. consumer credit card satisfaction levels since the start of the COVID-19 pandemic, according to J.D. Power’s latest study released last week. The study found a “significant” decline in key cardholder satisfaction metrics since the start of the pandemic, …Read More

Source: https://bankinnovation.net/allposts/biz-lines/retail/credit-card-customer-satisfaction-falls-off-amid-pandemic/